Customer Support Analyst

3 days ago

Guildford, United Kingdom Faith Recruitment Full time

Are you looking to start your career in an office setting? Our fantastic client based in Guildford are seeking a Customer Support Analyst to be part of their team. The purpose of this role is to engaging and support clients providing product knowledge and support.

The role of Customer Support Analyst will including:

Helping existing customers

Provide customer contact via phone and email correspondence

Work with ticketing systems and speak with customers on a daily basis

Ensure customers are treated the same at all times and give a fast response

Log and ensure all information is put onto the inhouse system

Work with prospective clients and help them make an informed decision on the companies products

Help eliminate problems that arise

Feedback and work with the product teams to keep building the successful business and products

To be considered the Customer Support Analyst will:

Be confident in working within a fast-paced environment

Have a can do and positive attitude

Be able to demonstrate to you are a logical thinker

Be a very confident communicator

Work with confidence and be able to build strong relationships

Have the ability to identify customer requirements

Does this sound like an exciting opportunity? Please apply for further information and the chance to be considered for this great opportunity

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