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Case Administrator

3 months ago

Newcastle upon Tyne, United Kingdom Brook Street Full time

Brook Street are delighted to be supporting our Public Sector client in their search for a Case Administrator.

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

Important details about this role

You would be supporting & working along side a Blind Probation Officer, therefore specific duties are required on a daily basis. Some of these will include;
- Driving to and from this persons home to provide transportation to and from work.
- Supporting in reading emails and general Admin tasks such as typing and note taking
- Guiding this person around the work place & happy to link when required.

Job description

* Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce re offending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.

Person specification

The roles and responsibilities for this position include, but are not restricted to:

Using in house systems
Check data accuracy.
Strong typing skills
Booking appointments
Attend Meetings (Taking notes and action points)

Must have's

- Full driving licence
- Able to work from an office (Newcastle area)
- Able to work full time
- Happy to complete clearance / on-boarding checks to work in the Public Sector
- Able to pass a DBS check
- Able to provide full right to work in the UK

Job specifics:

Job title - Case Administrator
Pay rate - £11.44 per hour ( weekly pay in arrears )
Location - Newcastle
Working Type - Office based
Hours of work - Monday to Friday, 37 hours per week.
Type - Temporary
Duration - On going - long term
Driving - further details will be provided on claiming mileage.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group