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Travel Compliance Administrator
4 months ago
Looking for travel agents who are looking to take the next step up in there career.
Client Details
A well established client in the Woking area.
Description
Point of referral for colleagues, our Business Partners and anyone reporting concerns or issues with current Members across The Travel Network Group;
Identify applicants and Members who are high risk;
Completing a reconciliation of current Member's trust accounts when necessary and resolving any matters arising;
Follow up concerns until resolution or escalation, and record actions & outcomes;
Implementing the closure process from discovery of loss until file closure;
Engage and manage colleagues to liaise with clients during the closure of a member;
Liaise with applicants to confirm a reconciliation of their current business where required;
Administer payments and bookings relating to closed members.
Liaise with other departments regarding any areas of concern across the membership
Help onward clients of closed members with any queries regarding their bookings
Assist current member with any queries or concernsProfile
Very strong and effective verbal & written communication skills and interpersonal skills.
Very strong attention to detail and follow up.
Ability to multi-task and deliver results under pressure.
Self-motivated, but enjoys being part of a team
Multitasker with ability to prioritise issues using own initiative, exercising sound judgement;
Good IT skills, able to use systems to maintain high levels of accuracy;
Is a credible source and "go to" person;
Customer focused, 'can do'/'will do' attitude, assisting in other areas of the business if required.
Ability to liaise with colleagues across all levelsJob Offer
Pension, private medical health care and life assurance
