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Service Sales Engineer

3 months ago

Malvern Link, United Kingdom Retrack Personnel Holdings Limited Full time

My client in Worcester is currently in need of a Service Sales Engineer due to expansion.
The Purpose of the Role:
A capable individual that is self-motivated with either experience or looking to advance their career. The role will require the development of spares quotations and technical proposals fully costed and able to develop both commercial and technical relationships with new and existing clients both in the UK and overseas. There will also be a small amount of contracts management, maintaining the current and developing new Service Contracts.
You will ideally be qualified to a min HNC / HND in an engineering discipline with more than 2 years in industry and ideally experience in a similar automotive background would be an advantage but not essential .
Reports to:
Service Manager
Responsibilities
Technical Expertise:
* Develop a deep understanding of the company's products or services and stay updated on industry trends.
* Compile costs for standard products and Services
* Update and, where necessary, create the library of technical data sheets for standard products, accessories, services and support data.
* Presentation and Communication skills are essential to success in this role.
Customer Engagement:
* Collaborate with the teams internally to understand customer requirements and propose appropriate solutions.
* Although you will be based out of the head office, in time, you may be required to travel throughout the UK and travel overseas to be present in sales meetings with your colleagues, providing technical support to assist with the closing of deals.
Pre-sales Support:
* Assist in the preparation of technical proposals, quotes, and responses to RFQs (Request for Quotations).
* Address customer enquiries and concerns related to product functionality, integration, and technical specifications.
Relationship Building:
Establish and maintain strong relationships with key customers, understanding their business needs and challenges.
Work closely with the sales & projects teams to identify new opportunities and contribute to account growth.
When necessary visit customer sites for sale and promotional purposes.
Product and Performance Feedback:
Gather feedback from customers regarding product performance and features and communicate this information to the product development team.
Keep up to date sales records.
Collaboration:
Collaborate with internal teams, including Sales, Service, and Projects, to ensure a cohesive approach to customer engagement.
To work closely with engineering and standard product departments to ensure that the technical data base is kept up to date.
In conjunction with the Service Manager, take sales enquiries by telephone and written format.
Deputise for Service Manager in their absence and, where necessary, report to the Managing Director.
Personal Characteristics & Skills:
Ability to plan and organise (self & others).
Technically minded with a solution-driven work ethic.
Commercially aware
Motivational to maximise department productivity.
Resilience & excellent communication skills both verbal & written.
Deliver to tight deadlines consistently.
Ability to work on own initiative.
HNC/ HND qualified preferred
Strong working knowledge of MS software (Word. Excel, Powerpoint, Projects)
Benefits:
* Company pension
* Cycle to work scheme
* Flexitime
* Free parking
* Life insurance
* On-site parking
Salary: £35k / £40k
Please respond with an up to date CV to be considered