Helpdesk Coordinator

Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK,

providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.

We are looking for a Helpdesk Coordinator to join the team on-site in Brislington, BS4 5EY on our Bristol Schools contract.

The role will be responsible for coordination and management of all reactive maintenance tasks, including both in house and supply chain works. This includes organisation and prioritisation of all reactive works, managing the Helpdesk inboxes, working with the subcontractors, dealing with client queries, ensuring work orders are completed and updated in line with the business requirements.

What you'll do:

* Be responsible for the co-ordination of all contract reactive works within remit, commercial and other service delivery teams.

* Accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.

* Monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

* Request and issue purchase orders for materials and subcontract orders.

* Update and respond to requests for audit related information.

* Develop and maintain a good understanding of the CAFM system, the facilities management services provided to customers, and all relevant process and procedures to keep all reactive work order information together and updated.

* Administration of immediate business critical remedial work order submissions and ownership through to completion.

What you'll bring to the role:

* Excellent administration skills

* Highly organised with attention to detail

* Able to work on own initiative and manage own workload

* Excellent communication and interpersonal skills

* Team player

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us.

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business