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Customer Success Executive

2 months ago

Sheffield, United Kingdom Nobul Resourcing Solutions Full time

Customer Success - EdTech - Up to £29,000 Basic Salary - Plus benefits

Are you passionate about building meaningful relationships and making a positive impact in the education sector? Do you have a knack for ensuring customer satisfaction and driving renewals? If so, we have the perfect opportunity for you

About the Role

We are looking for a dedicated Customer Success Executive to join our dynamic team. In this role, you will primarily focus on building and maintaining relationships with our existing customers, ensuring their satisfaction, and driving renewals. You will also play a key role in onboarding new customers to our integrated platform and generating qualified referrals. This is a unique opportunity to make a tangible difference in the education sector by supporting schools and improving student outcomes.

Key Responsibilities

* Achieve a 93% customer renewal rate within the first 6 months by proactively contacting customers before contract expiration, identifying renewal risks, and providing exceptional service.

* Successfully onboard new customers onto our integrated platform post-launch in September, offering effective demos, addressing pain points, and assisting with technical challenges.

* Generate qualified referrals from existing customers by building strong relationships, identifying upselling/cross-selling opportunities, and facilitating the referral process.

What You'll Be Doing Most of the Time

* Relationship Building: Establish trust and rapport with assigned customers, understanding their needs and proactively communicating with them.

* Renewal Management: Monitor customer accounts, identify renewal risks, and work proactively to retain customers through upselling, cross-selling, and excellent service.

* Referral Generation: Engage with customers to identify potential referral opportunities, qualify leads, and facilitate the referral process.

* Customer Advocacy: Act as a voice for the customer within the organization, providing feedback to product and marketing teams to improve the customer experience.

Why You'll Love This Jobb

* Meaningful Work: Make a positive impact in the education sector by supporting schools and improving student outcomes.

* Growth Potential: Join a growing organisation with opportunities for career advancement.

* Impactful Role: Directly influence customer satisfaction, retention, and referral generation, making a tangible difference in the business.

* Collaborative Environment: Work in a team-oriented environment with supportive and passionate colleagues.

* Strong Brand: Work for a respected and well-known organization in the education field.

* Personal Fulfillment: Enjoy a rewarding experience if you're passionate about education and building relationships with customers.

If you're ready to take on an impactful role in a collaborative and growth-oriented environment, we want to hear from you

Apply now and join us in making a difference