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£11.88 PER HOUR ** POTENTIAL FOR WORK AT HOME/HYBRID WORKING ** START DATE 5th August 2024 **

Mon to Fri, 9am to 5pm, with potential for more flexibility after completing 8 weeks training.

The role is due to last at least 6 months, with high potential to extend

This is a fantastic opportunity to work with our exciting client and make a difference to their customers.

Role Overview:

These roles are for the Correspondence Team, with the main duties of responding to generic emails and letters from a centralised inbox. You will be protecting, serving our vulnerable customers, dealing or signposting their queries to relevant departments, speaking with other departmental members within the OPG, so it is imperative that you have excellent English written and verbal communication skills.

Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.

The work mainly involves communicating with our customers in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams
* Ability to make informed decisions based on evidence
* Good time management and ability to prioritise tasks

Desirable Skills:
* Experience of working in a compliance environment
* Experience of working in an operational delivery area or administration role

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group