![Hawk Brown Recruitment](https://media.trabajo.org/img/noimg.jpg)
Software Trainer
2 months ago
Our client is looking for a driven, ambitious, and successful Software Solutions Trainer to join their successful delivery team.
Responsibilities
You will:
* Deliver engaging and meaningful training to new clients on the software solutions.
* Validate new software features or solutions from a usability and robustness point of view.
* Use this validation to design training courses for the features, in the context of web content and broader digital transformation delivery.
* Write training materials both for e-Learning Courses, and for direct custom delivery to customers.
* Provide feedback to the Product Board on any recurring issues that customers might have.
* Provide additional revenues through content upload for customers when required.
* Be involved in Alpha and Beta testing of new releases
* Assist with frontline support as necessary especially around “how do I” issues.
* Act as an overflow with content related services/issues such as delivering strategy and upload.
Requirements
Our client would prefer candidates with 3+ years of commercial experience, however they would be willing to consider talented people with a minimum of 2 years.
The ideal candidate will:
Essential:
* Have experience in designing training courses for web application software; Have experience of training on Content Management Systems (CMS) at an enterprise level e.g. Joomla, Drupal, Sitecore, Umbraco (although our client would consider experience in Wordpress and similar)
* Have CMS experience
* Have experience of writing training materials for online courses, e-Learning, and for direct delivery to customers.
Other skills:
* Be an engaging and reliable software trainer.
* Ideally have a degree in a relevant discipline.
* Have a background in teaching people how to use web application software and preferably web content management systems.
* Be adept at designing training courses, creating appropriate training materials, and delivering them in the most.
* Be a strong team player.
* Have excellent attention to detail and a keen eye for best UX.
* Be someone who believes in everyone working together and have proven collaboration experience within a delivery team.
Desirable skills:
* Have an understanding of how websites work in general, i.e. why one would want to do a certain thing within the Content Management Platform
* Experience working within the social housing or NHS sectors
* Experience in validating new software features or solutions from a usability point of view.
* Have a solid understanding of Information Architecture techniques, especially within website and user interface design.
* Have experience working with Accessibility tools and testing frameworks
* Have some understanding of how good content enhances Search Engine Optimisation
* Have experience with ISO 9001 certified processes
Company Benefits
Pension Scheme, share option scheme, standard holiday, and hybrid working