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Recovery and Arrears Administrator

4 months ago

Seaham, United Kingdom Service Care Solutions Full time

Job Title - Recovery and Arrears Administrator

Location - Seaham, SR7

Contract - Temp 12 week

Hours - 37

Role summary - The Recovery and Arrears Administrator will be responsible for assisting and supporting the Income Team in delivering an effective and customer-focused service to all stakeholders. The role involves gathering and recording accurate and reliable information to enable the Income and Recovery team to provide a professional and accurate service.

Key Responsibilities:

Assist with preparation of accurate and timely information
Update the housing management and other systems used in the service as and when required ensuring the accuracy of information held therein
Support the team in contacting tenants in the delivery of an effective income and recovery service
Make outbound and take inbound calls as required
Ensure policies and procedures are followed
Assist with the collation and reporting of performance information
Promote and maintain excellent customer relationships, adopting a customer-focused approach at all times and support the team in the development of the service
Be responsible for own professional and personal developmentRequirements:

5 GCSEs or equivalent including Maths and English
Experience of working in a team environment
Experience of managing rent arrears and income streams
Experience of working to deadlines
Data Entry Experience
Experience of working in a service delivery environment
Experience of the provision of advice and support to tenants on welfare benefits
Experience in the preparation of performance information
Retrieval of documentation
Competent IT skills
Good communication skills
Knowledge of the current welfare reforms issues
Good administrative and information technology skills
The ability to manage workloads to meet tight deadlines to meet performance targets
Ability to deal with difficult situations in a professional manner

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)