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Senior Housing Officer

4 months ago

Fulham, United Kingdom HR Services and Solutions Full time

Role - SENIOR HOUSING OFFICER - £38,000.00 + Benefits

PERMANENT ROLE

REPORTS TO THE HOUSING MANAGER

MANAGEMENT OF SUPPORTED HOUSING OFFICERS

EXCELLENT WORKING ENVIRONMENT

MUST HAVE HOUSING SECTOR EXPERIENCE

Our client is a leader in their field and are now looking for an experienced Senior Housing Officer who will be responsible to the Housing Manager for delivering a high quality, customer focussed housing service.

Duties and Responsibilities

* To oversee the applications and allocations process

* Oversee viewings, sign ups and new tenant visits

* Ensure all rent arrears are effectively monitored and action taken

* Provide an effective tenancy management service

* Ensure that all cases of nuisance and anti-social behaviour are actively managed

* Ensure regular estate inspections are undertaken

* Support, encourage and facilitate tenants to be involved in decision making

* Ensure that tenants are kept informed and consulted , including contributing to the preparation of the tenant newsletter

* Liaise and work with other agencies including housing, health and social care professionals as required.

* Support and manage the supported housing officer(s) including appraisals

* Ensure that good financial and welfare benefits advice is offered to tenants, using partner agencies where appropriate.

* Maintain accurate and up to date tenancy files and records ensuring that information is understandable and reviewed regularly.

Skills and Experience

* Demonstrable experience in a housing officer role

* Proven up to date knowledge of Housing law, welfare reform, legal requirements and practical application of legislation

* Strong verbal and written communication skills

* Good IT skills

* Extensive experience of housing management working for a local authority or housing association.

Benefits

* Up to 6 weeks Annual Leave – a minimum of five weeks annual leave in your first year plus statutory days. Your annual leave entitlement increases with your length of service to a maximum of six weeks.

* Team-building Events – quarterly staff social activities and structured team-building events enabling teams to work together and have some fun

* End of Year Celebrations – offering every employee an end of year celebration, to enjoy time together.

* Birthday half day off – offering every employee a half day off during the week of their birthday to celebrate, in addition to their Annual Leave entitlement.

* Learning and Development – we offer a huge range of learning and development opportunities for staff at all levels of the organisation including skills and management development training, e-learning and secondments.

After successful completion of probation:

* Flexible Working – allowing qualifying employees to adopt a working pattern which facilitates a better work/life balance and allow for the care of dependents.

* Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

* Anytime Health Line – offering 24-hour access to health information and guidance on almost any health-related issue, ranging from symptom advice and travel vaccinations to first aid queries and lifestyle changes.

* Health Assured Employee Assistance Programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features. The features are designed to improve the user’s mental and physical health by using personal metrics to set goals and measure achievements.

* Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. We will increase our contributions after probationary period

* Professional Qualification Sponsorship and Study Leave – offering staff the opportunity to apply for financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.

* Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

* Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

If you feel you have the skills and experience, please upload your CV in the first instance