Complaints Manager
2 months ago
Our expanding Insurance client has created a new role of Complaints Manager to join their Central Assurance Department.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
This is your chance to make an impact by helping continuously improve and shape our Client's customer experience, and where your contributions will be valued and recognised.
This role is offered on a hybrid or office-based basis.
As the Complaints Manager, you'll be at the forefront of customer service efforts and be responsible for managing and resolving customer complaints.
You'll play a crucial role in maintaining the Company's reputation for excellence by addressing customer concerns with empathy, professionalism and integrity.
Key Responsibilities of the Complaints Manager role include:
Handle customer complaints from initiation to resolution, ensuring adherence to Regulatory requirements and Company policies.
Investigate complaints thoroughly, gathering all necessary information and evidence to reach fair and informed decisions.
Liaise with internal departments to address root causes of complaints and implement corrective actions where necessary.
Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
Act as a point of escalation for complex or high-priority complaints, demonstrating strong problem-solving skills and a proactive approach to resolution.To be successful as Complaints Manager you will demonstrate:
Previous experience in a Complaints/Customer Relations role within the Insurance industry.
Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
Excellent communication and interpersonal skills, with the ability to empathise with customers and diffuse tense situations.
Knowledge of Regulatory requirements governing the insurance industry (eg FCA guidelines).
Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
-
Complaints Manager
4 days ago
Ipswich, United Kingdom CV-Library Full timeOur expanding Insurance client has created a new role of Complaints Manager to join their Central Assurance Department. You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations. This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so...
-
Complaints Manager
3 weeks ago
Ipswich, United Kingdom Employment Specialists Ltd Full timeOur expanding Insurance client has created a new role of Complaints Manager to join their Central Assurance Department.You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you...
-
Group Complaints Manager
4 months ago
Ipswich, United Kingdom Employment Specialists Ltd Full timeOur expanding Insurance client has created a new role of Group Complaints Manager to join their Central Assurance Department. This role is offered on a hybrid or office-based basis. You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations. This will suit an experienced...
-
Group Complaints Manager
5 months ago
Ipswich, United Kingdom Employment Specialists Ltd Full timeOur expanding Insurance client has created a new role of Group Complaints Manager to join their Central Assurance Department. This role is offered on a hybrid or office-based basis. You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations. This will suit an experienced...
-
Complaints Resolution Manager
3 weeks ago
Ipswich, United Kingdom Employment Specialists Ltd Full timeJob Description:Employment Specialists Ltd is seeking a highly skilled Complaints Manager to join our team. As a key member of our Central Assurance Department, you will play a vital role in supporting our Group Companies and driving customer satisfaction.Key Responsibilities:Manage and resolve customer complaints in a timely and professional manner,...
-
Complaints Resolution Manager
3 weeks ago
Ipswich, United Kingdom Employment Specialists Ltd Full timeJob Description:Employment Specialists Ltd is seeking a highly skilled Complaints Manager to join our team. As a key member of our Central Assurance Department, you will play a vital role in supporting our Group Companies and driving customer satisfaction.Key Responsibilities:Manage and resolve customer complaints in a timely and professional manner,...
-
Customer Complaints Resolution Manager
1 month ago
Ipswich, United Kingdom Employment Specialists Ltd Full timePosition Overview:Our growing client, Employment Specialists Ltd, is seeking a dedicated Complaints Manager to enhance their Central Assurance Department.This pivotal role involves supporting various Group Companies, providing you with the opportunity to engage with a diverse range of cases across all operational sectors.We are looking for a seasoned...
-
Customer Complaints Supervisor
1 month ago
Ipswich, United Kingdom Employment Specialists Ltd Full timePosition Overview:Our growing client in the Insurance sector is seeking a dedicated Complaints Manager to enhance their Central Assurance Department.This role will support various Group Companies, providing exposure to a diverse range of cases across all operations.The ideal candidate will possess extensive experience in Complaints or Customer Relations...
-
Customer Complaints Supervisor
1 month ago
Ipswich, United Kingdom Employment Specialists Ltd Full timePosition Overview:Our growing client in the Insurance sector is seeking a dedicated Complaints Manager to enhance their Central Assurance Department.This role will involve supporting various Group Companies, providing exposure to a diverse range of cases across all operational areas.The ideal candidate will possess extensive experience in Complaints or...
-
Complaints Resolution Specialist
3 days ago
Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking an experienced Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints in a fair and professional manner.The ideal candidate will have a strong background in customer relations and complaints...
-
Complaints Resolution Specialist
3 days ago
Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking an experienced Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints in a fair and professional manner.The ideal candidate will have a strong background in customer relations and complaints...
-
Pals & Complaints Coordinator
3 months ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeAn exciting opportunity has arisen within the current PALS & Complaints team at ESNEFT, on a full time, permanent basis specifically within the PALS office at Ipswich Hospital. The focus of this post is to support service users in the resolution of their enquiries, concerns and complaints. You will work closely with a wide range of departments and...
-
Complaints Resolution Handler
4 months ago
Ipswich, United Kingdom AXA UK Full time**About the role**: We have a full-time permanent opportunity for a Complaints Resolution Handler to join us in our Ipswich or Birmingham office. Are you passionate about delivering outstanding customer service? Are you ready to lay the groundwork for a truly meaningful career? Want to work for an award-winning company? We're recruiting a Complaints...
-
Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full timeGroup Complaints ManagerEmployment Specialists Ltd is seeking an experienced professional to fill the role of Group Complaints Manager in their Central Assurance Department.About the RoleThis is a hybrid or office-based position that requires supporting all Group Companies, handling a wide variety of cases across their Operations.Key ResponsibilitiesManage...
-
Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full timeGroup Complaints ManagerEmployment Specialists Ltd is seeking an experienced professional to fill the role of Group Complaints Manager in their Central Assurance Department.About the RoleThis is a hybrid or office-based position that requires supporting all Group Companies, handling a wide variety of cases across their Operations.Key ResponsibilitiesManage...
-
Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full timeGroup Complaints Manager RoleEmployment Specialists Ltd is seeking an experienced professional to fill the role of Group Complaints Manager in their Central Assurance Department. This position offers a unique opportunity to make a significant impact on the company's customer experience.Key Responsibilities:Investigate and resolve customer complaints in a...
-
Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full timeGroup Complaints Manager RoleEmployment Specialists Ltd is seeking an experienced professional to fill the role of Group Complaints Manager in their Central Assurance Department. This position offers a unique opportunity to make a significant impact on the company's customer experience.Key Responsibilities:Investigate and resolve customer complaints in a...
-
Complaint Resolution Expert
3 weeks ago
Ipswich, Suffolk, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a customer-focused and talented individual to join our team as a Quality Assurance Analyst at Nucleus Financial, to primarily provide complaint quality assurance services and promote excellent customer outcomes.If you're passionate about customer service and are quality-obsessed, we'd love to hear from you.We'll be relying on you...
-
Complaint Resolution Expert
3 weeks ago
Ipswich, Suffolk, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a customer-focused and talented individual to join our team as a Quality Assurance Analyst at Nucleus Financial, to primarily provide complaint quality assurance services and promote excellent customer outcomes.If you're passionate about customer service and are quality-obsessed, we'd love to hear from you.We'll be relying on you...
-
Technical Manager
3 weeks ago
Ipswich, Suffolk, United Kingdom D R Newitt Recruitment Full time £50,000 - £65,000Job DescriptionAre you a technical professional seeking a management position in the food manufacturing industry? Our client, a leading food business, has a vacancy for a Technical Manager.You would be responsible for dealing with customer specifications and ensuring they are accurately completed. Additionally, you will receive and respond to customer...
