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Head of Global Service and Support
4 months ago
Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications.
The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.
Other responsibilities include:
O Implement initiatives to enhance the efficiency and effectiveness of technical support operations.
O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations.
O Collaborate with cross-functional teams to address customer needs and drive continuous improvement.
O Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions.
O Implement proactive measures to prevent recurring issues and enhance customer satisfaction.
O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality.
O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring.
O Collaborate with sales and sales engineering teams to develop new programs aligned with the company's strategic direction.
The Head of Global Service and Support, in Essex, will have
Experience in establishing a new group and/or department.
Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
Strong understanding of technical support methodologies, tools, and best practices.
Proven track record of driving continuous improvement and achieving organisational goals.
This role requires travel (as per business needs) and a full and valid driving licence.
This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW For the role of Head of Global Service and Support, in Essex, by sending your CV to (url removed) or call Charlie on (phone number removed) or (phone number removed) for more information
