Helpdesk Administrator
1 week ago
Help Desk Administrator – Norwich - Temporary (Immediate Start)
Location: Norwich
Hourly Pay Rate: £15.20p/h Via Umbrella
Hours of Work: Monday - Friday 8am-5pm
A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Norwich area working for the large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive.
Key responsibilities:
* Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
* Raising jobs and closing jobs on the CAFM system
* Categorising and resourcing the correct engineer based on skills and proximity to work location.
* Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
* Recording reactive maintenance calls onto a computerised system.
* Working on the internal system and clients throughout the day.
* Cover Holiday/Sickness for colleagues
* Assist other team members when required.
* Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
* Processing invoices and raising purchase orders.
* Working to tight deadlines and targets provided my management in accordance with contract requirements.
* Any other duties requested by the Helpdesk Manager.
Key Requirements:
* Must have FM and Helpdesk experience
* Strong organisation skills.
* Can work well in a large team and can also Multi-task
* Previous experience in client facing role
* Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
* Experience in accounting or finance will be an advantage.
* Confident with Excel
* Must be able to demonstrate a strong sense of customer focus
* Self-motivated and systematic.
* Results/task orientated attention to detail and accuracy.
* Excellent time management and organisation skills.
If this role would be of any interest then please do apply for the role below
