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Head of Account Management

1 month ago

Rotherham South Yorkshire, United Kingdom Delve Search - Global Search Consultants Full time €85,000

Head of Account Management – Employee Benefits Platform

Rotherham (Hybrid) | £85K Basic + Package

Are you a strategic and customer-focused leader ready to drive growth and excellence in a fast-growing employee benefits platform? Our client, a dynamic and expanding company with a turnover of approximately £25M, is looking for a Head of Account Management to lead their high-performing team and shape their commercial strategy.

Why Join?

Growth & Impact – Be part of an ambitious company on an upward trajectory, where your leadership will directly influence business success.

Strategic Role – Lead the account management function, ensuring outstanding service for B2B clients while playing a key role in shaping commercial strategy.

Team Leadership – Develop and mentor a team of 10 Account Managers, driving performance and professional growth.

What You’ll Do:

  • Lead, mentor, and develop the account management team to enhance customer satisfaction and retention.
  • Own and drive the customer success strategy, ensuring B2B clients maximize value from the platform.
  • Collaborate with senior leadership to shape and execute commercial growth initiatives.
  • Identify opportunities to optimize processes, improve service delivery, and drive revenue growth.
  • Build strong client relationships, acting as a trusted partner to ensure long-term success.

What We’re Looking For:

✔️ Proven experience in Customer Success, Account Management, or Client Services within a B2B environment.

✔️ Strong leadership skills, with experience managing and developing a team.

✔️ Commercially savvy, with a track record of contributing to strategic growth.

✔️ Ability to build trusted relationships with key stakeholders, both internally and externally.

✔️ A proactive, data-driven, and customer-centric mindset.

This is a fantastic opportunity for a results-driven leader who wants to make a significant impact in a growing company.

Interested? Apply now or get in touch for more details