Software Support Engineer

2 weeks ago


United Kingdom Athsai Full time

*The Maven Support Analyst Contract Role

Detailed JD:

Location
UK (anywhere in UK and can be remote within UK)

Job Title
Maven Support Developer

Job Description: Java, Spring Boot, Spring Batch
As a Maven Development Support Engineer, you will be the second level of support for our Clients, primarily, but not necessarily exclusively, based in the UK. You will provide technical software assistance for our first level Maven Service Analyst (MSA) Team, participate in regular issue tracking and ticket review meetings internally and with the Clients. Focus for the Team in on production related issues and activities.

The Maven Development Support Engineer must primarily possess strong problem-solving ability alone and in working with others. They must also possess strong communication skills for effectively working with associates and Clients.

The specific technical skills required are:
JAVA/J2EE, Spring Boot
SQL and Relational Databases (e.g. Oracle, MSQL)
Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax)
XML
Also, working knowledge of the following will be helpful:
App Servers (e.g. Tomcat, Websphere, AWS, Azure)
Development methodologies (e.g. Agile, Waterfall)

Candidates must be self-motivated and deal effectively in a fast-paced environment.

Skills
Work closely with other Support Developers, Maven Core Developers, Maven Support Analysts, Quality Assurance Testing Engineers.

Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).

After-hours phone support coverage may be required based on business needs.

Following Conduent policy on entering time spent on projects and tasks.

Traveling to client or company sites as required.

The Maven Support Analyst’s primary responsibilities include providing Production Support Services such as:

1) Issue Ticket Resolution/Fixes
2) Builds for Change Requests
3) Minor Software Release Migrations/Builds
4) Escrow Packaging and Delivery
5) Software Security Scans


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