Service Desk Analyst, Helpdesk Analyst, 1st Line Support
4 weeks ago
2ND LINE SUPPORT ANALYST
6 MONTH CONTRACT & COMPETITIVE DAILY RATE
(Manchester City Centre, office based & start ASAP )
Leading data-analytics partner to the social housing sector Mobysoft is currently going through an exciting period of growth. As part of this expansion of the business, we’re looking to recruit a 2nd line Support Analyst on a contract basis to join our dynamic in-house support function.
This is a great opportunity for an Individual with strong experience working within a Service orientated Service Desk environment with a solid understanding of Windows Platforms. Working with the IT service team and overseeing daily support issues, the person will have the ability and accountability to manage more complicated incidents and difficulties.
This is an exciting contract role in a fast growing and successful B2B SaaS business that is driven by its ‘tech for good’ ethos.
1st and 2nd Line IT Support (Helpdesk and Deskside)
~ User administration within Microsoft 365 environments
~ Provide exceptional Service Support and Customer Service to the Business, via Deskside Support, Service desk ticket system.
~ Work with a variety of Business and Technical teams to enhance service.
~ Supporting Users on both hardware software applications
~ Desk deployments Skills
~ Incidents/Problems and mini projects simultaneously
~ Systems & Performance monitoring
~ Trend Analysis and Problem management
~ Active Directory user and computer administration
Proven experience working within IT service delivery.
Salesforce system administration
General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
ITIL Certified
Policy management
Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.
Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service to their tenants.
If you are interested and would like to know more then please apply ASAP to: simone.
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