Client Success Manager

4 weeks ago

Oxford Oxfordshire, United Kingdom 67 Bricks Full time €40,000 - €50,000

If you’re an enthusiastic, tech-savvy professional with a knack for building strong client relationships and a proven track record of growing accounts, this is the perfect opportunity for you.
You will be expected to identify opportunities to increase the value of our current client base through upselling, cross-selling, and expanding our services, ensuring long-term success and meeting revenue targets. You will act as a trusted partner to our clients, guiding them through their journey with 67 Bricks and helping them leverage our bespoke services to achieve their goals.

Client Relationship Management : Build, maintain, and strengthen relationships with senior stakeholders in assigned accounts, becoming a trusted partner in their success and ensuring that 67 Bricks’ value is consistently demonstrated
Solution Consulting : Act as a consultant to clients, understanding their challenges, goals and requirements, and facilitating access to the right expertise and services
Account Development and Growth : Develop and execute plans to achieve revenue targets and expand the value of each client account, proactively networking, monitoring and reporting on progress and adjusting strategies as necessary.
Build deep understanding of client business and ensure highest levels of customer satisfaction and retention by managing engagement governance, tracking performance against agreed client success metrics and proactively addressing any issues
Collaboration : Work closely with internal teams to ensure services are aligned with client needs, and collaborate with delivery leads to identify and drive opportunities for upselling additional services to existing clients, aligning our offerings with our clients’ business goals and key challenges
Experience : 3+ years of experience in Client Services, Account Management, Customer Success, or Sales in a services-based organisation.
Strong problem-solving abilities with a consultative approach to client management and a commercial approach to service delivery.
Experience with CRM tools (e.g. HubSpot, Salesforce) and data-driven solutions. A good understanding of B2B data or publishing industry is a plus.
This is a hybrid role where you will be expected to attend in-person meetings and work from our Oxford office on a regular basis. Our ideal candidate is therefore based within a reasonable travelling time of Oxford and London, as you’ll be visiting the office or attending on-site meetings at least twice a week. We are happy to discuss flexible working options. The role is available full-time (37.5 hours per week) however we will also consider compressed hours, or other flexible arrangements, so please speak to us during the recruitment process to understand what this could look like.

At 67 Bricks, we’re passionate about transforming the information industry through innovative, data-driven solutions. We partner with leading publishing and information companies to unlock the value of their data and content, using cutting-edge technology to deliver bespoke products and services. We promote a healthy work/life balance, offer competitive salaries which are reviewed annually and a range of benefits including:
~ 26 days holiday in addition to bank holidays plus an additional day off for your birthday
~ Discretionary annual bonus, depending on company and personal performance
~ Family-friendly culture with enhanced parental and adoption leave policies
~ Company pension scheme, matching contributions to 4%
~ Friendly colleagues in a positive culture – we hold regular company events like our annual “67 Bricks day”, quarterly company meetings and Christmas events.
~ Cycle to work scheme
~ Employee assistance programme 
~ Flexible working 
~ Support for personal development and training as discussed with your line manager


We welcome disabled and neurodivergent candidates and support adjustments at all stages of the application process and in the role itself. Any information you choose to declare about a disability will be treated in confidence and only shared with your permission. 

An initial informal phone call with the Head of Partnerships to discuss the role, answer any questions you have, and talk through any support you may need for the process. 
# This session will enable you to meet the wider team as well as visit our office.

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