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Community Manager

4 weeks ago

United Kingdom Russell Tobin Full time

Community Manager/Operations Specialist - Italian speaker (fully remote) - 6 months contract with potential to go up to 12+ months

The front page of the internet, our client brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy. We are searching for a strategic community management and operations expert to join the International Community team and help grow outside of the US. As the Community Operations Specialist, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the Italian market, proficient in English and Italian, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in Italy.

This is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global users excites you, then you’ve found the right place

Responsibilities:

  • Gain a deep understanding of the market and specialized knowledge to identify user and moderator pain points, competitors, and market opportunities.
  • Cultivate, recruit, educate, and grow a local community of moderators (i.e., the volunteers who are developing, maintaining, and crafting the culture of local communities) and implement a conversion funnel to onboard external creators and local users to turn them into active moderators.
  • Be a public face with our local volunteer moderators to build trust and drive engagement in local communities, mediating conflicts and helping drive solutions.
  • Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
  • Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
  • Be obsessive about achieving aggressive goals and outcomes.
  • Run reports, build dashboards, analyze data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of your market pod.
  • Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD teams.

What We Can Expect From You:

  • 2-5 years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact.
  • Deep knowledge and understanding of Italian culture, including current events, politics, customs, traditions, language, topics of interest, taboos, etc.
  • Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it. This includes awareness of internet culture specific to Italy, as well as a deep appreciation for the diverse cultural facets shaping contemporary Italian society.
  • Succinct and persuasive communicator: collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
  • Results-obsessed: outstanding execution and high attention to detail
  • Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvements.
  • Proficiency in Italian & English and based in the EU timezone

Bonus Points:

  • Moderation experience (eg. discord, or internet forums)
  • Proficient in SQL