Customer Service Advisor

3 weeks ago


Redditch, United Kingdom Elliott Recruitment Solutions Full time

Customer Service Advisor

Redditch

£24k + bonus / £30k+ OTE

Customer Service Advisor – Monday to Friday 9am to 5pm – No Sales

We are looking for a Customer Service Advisor to join our Redditch based clients team on a permanent basis.

My client, a national organisation and a market leader in their field are currently growing their customer service team and have an opportunity for a full time Customer Service Advisor to join them on a permanent basis.

Supporting the smooth running of projects taking place within customers properties, you will liaise with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner and providing regular updates to customers throughout their project.

Duties will include:

* Provide excellent customer service at all times, demonstrating understanding and empathy

* Be the customers main point of contact during their installation

* Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise

* Liaise with project managers as and when required

* Work towards and achieve targets, Key Performance Indicators (KPI’s)

* Log service calls and issues

* Accurately update systems and reports

* Monitor and track status of allocated installations

* Ensure outstanding balances are collected from customers when work is complete

* Ensure complaints are resolved quickly

* Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters

We are looking for customer service driven individual with strong communication skills and the ability to show empathy to customers. You will be organised with good attention to detail and a positive approach to solving problems.

My client offers a competitive salary of £24k plus bonus with realistic earnings exceeding £30k, regular team incentives, office working hours (Monday to Friday 9am to 5pm) and extra leave for your birthday

If you have the skills and experience for this role please apply online ASAP as immediate interviews are available



  • Redditch, United Kingdom Pertemps Redditch Commercial Full time

    Customer Service Advisor Permanent Monday to Friday 8-4pm Hybrid working 3 days in the office  Redditch £24,000 per annum Are you looking for an opportunity in Customer Service ? Due to increased growth within the business I am looking for a confident Customer Service Advisor to join a busy after sales team based at a very successful company in...


  • Redditch, United Kingdom Pertemps Redditch Commercial Full time

    Customer Service AdvisorPermanent Monday to Friday 8-4pmHybrid working 3 days in the officeRedditch£24,000 per annumAre you looking for an opportunity in Customer Service? Due to increased growth within the business, I am looking for a confident Customer Service Advisor to join a busy after sales team based at a very successful company in Redditch. Our...


  • Redditch, United Kingdom This is an IT support group Full time

    Apply nowJob no: 551471 Work type: Part time, 20 hours per week Site: RedditchCategories: Retail Colleagues Location: Worcestershire Salary: £8.80 - £11.64 per hourBusiness Area: RetailAge 21+ £11.64 per hourUnder 21 £8.80 per hourLove all things motoring and cycling? Great with customers?Your knack with customers and boundless enthusiasm for cars and...


  • Redditch, United Kingdom MPJ Recruitment Ltd Full time

    Inbound Collections Advisor - £35k OTE Monday-Friday (hybrid after training) Up to £26,000 + monthly bonus (up to £800 p/m) Redditch Do you have experience working in a collections, credit control or debt recovery role? If you do, please read on as we are proud to be representing a leading financial services business based in the Sheffield area that...

  • Sales Advisor

    3 weeks ago


    Redditch, United Kingdom The Perfume Shop Full time

    Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.The RoleAre you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment?Everyday, our expert...

  • HR Advisor

    2 weeks ago


    Redditch, United Kingdom Michael Page Full time

    HR Advisor Manufacturing Redditch Hybrid working available Client Details PageGroup are delighted to support a well established manufacturing business based in Redditch with this progressive HR Advisor role. Hybrid working available however, due to the nature of the sector, the role will be mainly office based (4 days per week) Description This role...


  • Redditch, United Kingdom E3 Recruitment Full time

    We are currently looking for a Customer Service Administrator to join a well-established Chemical Manufacturer based in the Midlands who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience! Key...


  • Redditch, United Kingdom E3 Recruitment Full time

    We are currently looking for a Customer Service Administrator to join a well-established Chemical Manufacturer based in the Midlands who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key...


  • Redditch, United Kingdom Staffing Match Full time

    Customer Service Specialist Required! Are you ready to take ownership of a dynamic and vital role? Our client is seeking a proactive and detail-oriented Customer Service Specialist to be the single point of contact for a portfolio of customers. This role is integral to ensuring seamless customer experiences from order placement to final delivery. With a...


  • Redditch, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Client:Location:Redditch, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:09f2d26909a9Job Views:55Posted:24.01.2025Expiry Date:10.03.2025Job Description:Our client is looking for a Customer Services Administrator to support mainly their Customer Services team in Redditch. This...


  • Redditch, United Kingdom Pertemps Full time

    Our client is looking for a Customer Services Coordinator role to process and coordinate customer orders and deal with any enquiries. You will be the main point of contact for a small number of large customer accounts. This is a busy and exciting role where they would want you to build and develop existing relationships providing delivery advice and order...


  • Redditch, United Kingdom Safety Talent Full time

    Want to spend more quality time with clients and less time dodging traffic hopping from site to site? This is your health and safety role! A leading Health & Safety Consultancy which operates a quality-driven approach to customer care and values its Consultants are adding to their team. In this role, you will provide Health & Safety Consultancy services to...


  • Redditch, United Kingdom Safety Talent Full time

    Want to spend more quality time with clients and less time dodging traffic hopping from site to site? This is your health and safety role!A leading Health & Safety Consultancy which operates a quality-driven approach to customer care and values its Consultants is adding to their team. In this role, you will provide Health & Safety Consultancy services to...


  • Redditch, United Kingdom Gleeson Recruitment Group Full time

    Employee Relations Advisor Location: Redditch Salary: Up to £31,500 Are you an experienced Employee Relations Advisor looking for your next challenge? This is an exciting opportunity to join a dynamic and forward-thinking company that is committed to providing excellent employee relations advice and guidance across all areas of their business. The...


  • Redditch, United Kingdom Gleeson Recruitment Group Full time

    Employee Relations Advisor Location: Redditch Salary: Up to £33,000 Are you an experienced Employee Relations Advisor looking for your next challenge? This is an exciting opportunity to join a dynamic and forward-thinking company that is committed to providing excellent employee relations advice and guidance across all areas of their business. The...


  • Redditch, United Kingdom Gleeson Recruitment Group Full time

    Employee Relations Advisor Location: Redditch (X2 days in the office) Salary: Up to £33,000 Hybrid Working Joining a well established organisation with opportunity for career progression and growth Are you an experienced Employee Relations Advisor looking for your next challenge? This is an exciting opportunity to join a dynamic and forward-thinking...


  • Redditch, United Kingdom Stafforce Recruitment Full time

    Export Customer Service Coordinator Redditch, Worcestershire £32,000 - £36,000 per annum Monday to Friday - 40 hours per week - hybrid Permanent Our prestigious Global manufacturing client based in Redditch, Worcestershire, are looking to recruit a permanent Export Customer Service Coordinator. Export Customer Service Coordinator role: To provide...


  • Redditch, United Kingdom Yours Full time

    Sales Adviser/Retail Advisor Salary £11.63 per hour Location Redditch Contracted Hours A minimum of 16 hours per week Mergefield Title {Mergefield Value} This is a Permanent, Part time vacancy that will close in {x} days at {xx:xx} BST. The Vacancy Do you want to be the best and to be part of a wonderful team who display a huge amount of...


  • Redditch, United Kingdom We Manage Jobs(WMJobs) Full time

    Redditch Town Hall, Hybrid potentialFull-time – 12 months’ fixed term contract£31,067 - £34,314 per annumSituated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer-driven organisation, with our customers at the heart of everything we do; focused on improving...

  • ER Advisor

    7 days ago


    Redditch, United Kingdom Halfords Full time

    Job PurposeTo provide Employee Relations (ER) advice and guidance to all areas of the business and manage ER cases across the estate. As an Employee Relations Advisor, you will take responsibility for providing outstanding support to the business and key stakeholders. Specifically, you will provide an ER advisory service to line managers across the Halfords...