Customer Resolutions Coordinator
4 weeks ago
Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.
Responsibilities
Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.
Qualifications
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector
In return for your hard work we would offer you:
- Salary: Up to £27,846 per annum, depending on experience
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit yourapplication via the 'apply' button.
Requisition ID
2024-6331 #J-18808-Ljbffr
-
Customer Service Coordinator
3 weeks ago
Redditch, United Kingdom Pertemps Full timeOur client is looking for a Customer Services Coordinator role to process and coordinate customer orders and deal with any enquiries. You will be the main point of contact for a small number of large customer accounts. This is a busy and exciting role where they would want you to build and develop existing relationships providing delivery advice and order...
-
Export Customer Service Coordinator
4 weeks ago
Redditch, United Kingdom Stafforce Recruitment Full timeExport Customer Service Coordinator Redditch, Worcestershire £32,000 - £36,000 per annum Monday to Friday - 40 hours per week - hybrid Permanent Our prestigious Global manufacturing client based in Redditch, Worcestershire, are looking to recruit a permanent Export Customer Service Coordinator. Export Customer Service Coordinator role: To provide...
-
Customer Support Coordinator
7 days ago
Redditch, United Kingdom Arcus Solutions Full timeDo you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (06:00 - 14:00 / 12:00 - 20:00) and every other weekend. When working the weekend, you'll...
-
Shipping coordinator
3 weeks ago
Redditch, United Kingdom ASC Connections Full timeA company that is part of a large multi-national group in manufacturing industrial machinery, has an opportunity for a proactive and confident Shipping Coordinator. The successful candidate will be responsible for handling all shipping documentation, liaising with overseas customers, and ensuring smooth and efficient deliveries. You will be a key player in...
-
Customer Service Administrator
4 weeks ago
Redditch, United Kingdom E3 Recruitment Full timeWe are currently looking for a Customer Service Administrator to join a well-established Chemical Manufacturer based in the Midlands who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience! Key...
-
Shipping Coordinator
2 weeks ago
Redditch, United Kingdom ASC Connections Full timeA company that is part of a large multi-national group in manufacturing industrial machinery, has an opportunity for a proactive and confident Shipping Coordinator.The successful candidate will be responsible for handling all shipping documentation, liaising with overseas customers, and ensuring smooth and efficient deliveries. You will be a key player in...
-
Sales Coordinator
6 days ago
Redditch, United Kingdom Workforce Staffing Ltd Full timeSales CoordinatorLocation: RedditchSalary: £28,000Contract Type: PermanentRole OverviewSupport the sales team by managing sales activities, building customer relationships, and identifying new business opportunities. Act as a key link between customers and the company, ensuring a seamless sales process and excellent service.Key ResponsibilitiesConduct...
-
Customer Service Administrator
3 weeks ago
Redditch, United Kingdom E3 Recruitment Full timeWe are currently looking for a Customer Service Administrator to join a well-established Chemical Manufacturer based in the Midlands who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key...
-
PA/ Office Coordinator
6 days ago
Redditch, United Kingdom Pertemps Bond Full timeOur client is looking for a PA / Office Coordinator to join a busy manufacturing company in Redditch. This is an office-based role full time working with a Senior Director supporting them with general admin support and PA duties.PA/ Office Coordinator day to day duties include:-Arranging & preparing for meetingsProvide comprehensive administrative support to...
-
Customer Services Administrator
3 weeks ago
Redditch, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Client:Location:Redditch, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:09f2d26909a9Job Views:55Posted:24.01.2025Expiry Date:10.03.2025Job Description:Our client is looking for a Customer Services Administrator to support mainly their Customer Services team in Redditch. This...
-
Purchasing Coordinator
3 weeks ago
Redditch, United Kingdom Worcestershire Acute Hospitals NHS Trust Full timeTo provide line management responsibilities to the Purchasing Admin team, which includes appraisals, performance, and absence management. To process requisitions via the Trust purchase to pay system to produce Purchase Orders, Standing Orders, and Call-off Orders in accordance with the documented processes and procedures, ensuring the correct and contractual...
-
Field Service Lead
2 weeks ago
Redditch, United Kingdom New Appointments Group Full timeField Service Lead Location: Redditch, UK (International travel up to 50%) Job Type: Full-time, Permanent Benefits: 25 days holiday + 8 bank holidays (option to buy 5 more) 7% employer pension contribution Westfield Health cover & Employee Assistance Program Death in Service (4x salary) Cycle & Electric Car Scheme (eligibility applies) 10% salary in shares...
-
Customer Welfare Manager
4 weeks ago
Redditch, United Kingdom MPJ Recruitment Ltd Full timeCustomer Welfare Manager Salary - £40,000 DOE Hours - 9am to 5pm Redditch Our Client are currently on the lookout for a Social Responsibility and Customer Welfare Manager. In this role, you will champion vulnerability for our client, working with internal and external stakeholders across all debt streams to ensure our customers can achieve good outcomes...
-
Senior Field Service Engineer
1 week ago
Redditch, United Kingdom New Appointments Group Full timeField Service Lead Location: Redditch, UK (International travel up to 50%) Job Type: Full-time, Permanent Benefits: 25 days holiday + 8 bank holidays (option to buy 5 more) 7% employer pension contribution Westfield Health cover & Employee Assistance Program Death in Service (4x salary) Cycle & Electric Car Scheme (eligibility applies) 10% salary in...
-
Senior Field Service Engineer
2 weeks ago
Redditch, United Kingdom New Appointments Group Full timeField Service Lead Location: Redditch, UK (International travel up to 50%) Job Type: Full-time, PermanentBenefits:25 days holiday + 8 bank holidays (option to buy 5 more)7% employer pension contributionWestfield Health cover & Employee Assistance ProgramDeath in Service (4x salary)Cycle & Electric Car Scheme (eligibility applies)10% salary in shares after 1...
-
Senior Field Service Engineer
1 week ago
Redditch, United Kingdom New Appointments Group Full timeField Service Lead Location: Redditch, UK (International travel up to 50%) Job Type: Full-time, PermanentBenefits:25 days holiday + 8 bank holidays (option to buy 5 more)7% employer pension contributionWestfield Health cover & Employee Assistance ProgramDeath in Service (4x salary)Cycle & Electric Car Scheme (eligibility applies)10% salary in shares after 1...
-
Senior Field Service Engineer
1 week ago
Redditch, United Kingdom New Appointments Group Full timeField Service Lead Location: Redditch, UK (International travel up to 50%) Job Type: Full-time, PermanentBenefits:25 days holiday + 8 bank holidays (option to buy 5 more)7% employer pension contributionWestfield Health cover & Employee Assistance ProgramDeath in Service (4x salary)Cycle & Electric Car Scheme (eligibility applies)10% salary in shares after 1...
-
Field Service Engineer
7 days ago
Redditch, United Kingdom New Appointments Group Full timeField Service EngineerLocation: Redditch, UK (International travel up to 50%)Job Type: Full-time, PermanentBenefits:25 days holiday + 8 bank holidays (option to buy 5 more)7% employer pension contributionWestfield Health cover & Employee Assistance ProgramDeath in Service (4x salary)Cycle & Electric Car Scheme (eligibility applies)10% salary in shares after...
-
Field Service Lead
4 weeks ago
Redditch, United Kingdom Ingersoll-Rand plc Full timeJob Title Field Service Lead Location Redditch About Us Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated parts. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner...
-
Customer Service Specialist
4 weeks ago
Redditch, United Kingdom Staffing Match Full timeCustomer Service Specialist Required! Are you ready to take ownership of a dynamic and vital role? Our client is seeking a proactive and detail-oriented Customer Service Specialist to be the single point of contact for a portfolio of customers. This role is integral to ensuring seamless customer experiences from order placement to final delivery. With a...