IT Operations Coordinator

3 weeks ago


West Midlands Combined Authority, United Kingdom Kavaliro Full time

We are seeking a detail-oriented and organized IT Operations Coordinator to join our IT Operations team. The ideal candidate will be responsible for coordinating tasks, ensuring smooth delivery of IT services, and supporting the goals of the IT Operations department by maintaining productivity. The IT Operations Coordinator will collaborate with internal teams to maintain operational efficiency, address technical issues, and implement departmental initiatives.


Essential Duties:

  1. Coordinate and oversee daily IT operations, ensuring systems, networks, and IT services operate efficiently.
  2. Manage logistics including procurement and distribution of resources.
  3. Assign tasks to internal IT teams and assist with schedule management.
  4. Collaborate with IT management to identify opportunities for improving daily processes and enhancing service delivery.
  5. Coordinate with external vendors for support and procurement of IT resources.
  6. Provide administrative support ranging from scheduling meetings to managing correspondence.
  7. Maintain documentation for IT systems, processes, and procedures to ensure knowledge is shared within the team.
  8. Identify areas of improvement and suggest enhancements for processes.
  9. Assist the IT Operations Leadership with other duties as needed.

Knowledge, Skills and Abilities:

  1. Strong organizational skills with an ability to prioritize tasks effectively.
  2. Ability to handle a wide variety of tasks with minimal supervision.
  3. Excellent time management with the ability to meet strict deadlines.
  4. Strong and proven documentation and note-taking skills.
  5. Excellent communication and customer service disposition.
  6. Strong problem-solving skills with attention to detail.
  7. Proactive, self-starter with a strong sense of responsibility.

Requirements:

  1. High School Diploma
  2. Strong organizational skills with attention to detail including multi-tasking skills
  3. Personal relationship with Jesus Christ

Experience:

  1. Three or more years of IT technical background in areas of support
  2. One or more years of process improvement experience is a plus
  3. Familiarity with help desk management systems such as ConnectWise Manage PSA
  4. Experience successfully managing and working with people with wide-ranging personalities
  5. Strong, proven documentation skills
  6. Excellent team leadership skills

Job Requirements:

Hybrid

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