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Senior Pensions Administrator

1 month ago

Perth, United Kingdom XPS Pensions Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior Pensions Administrator

Consultant Level

Perth

Hybrid

Full Time

Permanent

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Perth office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in Defined Benefit (DB) pension administration, able to perform manual calculations and check the work of less experienced pensions administrators.

The Role

As a Senior Pensions Administrator with XPS you will:

  • Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
  • Maintain a client-focused approach, developing trusting and credible partnerships with clients both face to face and via the telephone.
  • Oversee the management of monthly and annual processes on the team, ensuring processes are fully monitored and completed in line with customer and legislation requirements.
  • Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
  • Ensure standard documentation is scheme-specific and incorporate them into existing procedures.
  • Participate in client meetings where appropriate.
  • Handle complex pensions queries.
  • Sign out non-standard letters in response to client and member queries.
  • Update relevant pension administration databases and systems.
  • Perform manual benefits calculations.
  • Identify training needs across the team and assist with developing and mentoring team members.
  • Support, motivate, and coach colleagues to the benefit of the team and wider Company.
  • Manage ad hoc projects and exercises.
  • Act as a key member of the pensions administration team, providing support to the assigned team leader.
  • Monitor, delegate, and coordinate workflow, reporting regularly to the team leader on progress and issue management.
  • Seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures.
  • Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry, and provide technical support to more junior staff.
  • Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients.
  • Ensure the accurate updating of the time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets.

Your profile

Essential Criteria

  • Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in and transfers out.
  • Defined Contribution pension schemes would be highly desirable.
  • Experience of current pensions legislation and framework.
  • Ability to perform complex calculations and check the work of junior colleagues.
  • IT proficient, particularly in Microsoft Word, Excel & Outlook.
  • Maths and English GCSE grade 4/C or equivalent.
  • Confident communicator and problem solver.
  • Self-motivated with an enthusiastic approach to work, particularly taking responsibility for personal and technical continuous professional development.
  • Eager to take on responsibility and adopt a flexible approach when work pressures are high.
  • Able to see projects/tasks through to completion within given timescales.
  • Strong interpersonal and organisational skills.

What we offer:

  • Competitive salary
  • Participation in annual discretionary Bonus Scheme
  • 25 days holiday plus flexibility to buy or sell holiday
  • Flexible Bank holidays
  • Pension scheme, matching contribution structure
  • Healthcare cash plan
  • Flexible Benefits Scheme
  • Life Assurance cover, four times basic salary
  • XPS Rewards
  • Employee Assistance Programme
  • Access to a digital GP service
  • Paid volunteering day
  • Staff referral scheme

What next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We look forward to learning more about you.

The successful candidate will need to demonstrate the following requirements:

  • Right to Work confirmation
  • DBS Disclosure check
  • Employment or educational references covering five years
  • Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued.

Please note we reserve the right to close our vacancies early. We only accept CVs direct from candidates or our preferred supplier list.

XPS tries wherever possible to respond to all applicants. If you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.

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