Supply Chain Assistant x 6

4 weeks ago


Milton Keynes, United Kingdom Network Rail Limited Full time

NJ Infrastructure Materials & Operations (618714) G2

About Network Rail

Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. We support the Routes with a myriad of services and supplies they need to maintain and operate the railway. See the diagram for a breakdown of our services. To learn more, please click here to watch our video.

This role sits within Supply Chain Operations (SCO), an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.

SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule.

About the role (External)

We are looking for two Supply Chain Assistants to join our team

In this role, you’ll play a vital part in ensuring the smooth and compliant delivery of materials, working collaboratively with Materials and Logistics teams to not only meet but exceed customer expectations.

You’ll handle customer and supplier orders with precision, proactively resolve any queries, and contribute insights by recording and analysing data. Your efforts will directly support our mission of delivering high-quality service and empowering the team with valuable management information.

Be a part of our dynamic environment where every day offers the chance to make a meaningful impact

Key accountabilities will include:

  1. Develop and maintain effective relationships with all supply chain stakeholders (customers, suppliers, buyers) as needed to resolve customer and supplier queries, delivering supply chain KPIs.
  2. Support the wider operations team as required, to deliver a comprehensive service to customers as detailed in the service catalogue.
  3. Provide data, analysis and commentary for management reports.
  4. Propose and implement improvement activities and plans through the provision of data analysis and other subject matter expertise; report on improvement activities as required.
  5. Action and fully resolve customer and supplier queries to agreed processes and within SLA, monitor trends and collate data to support and identify supply chain improvements.
  6. Develop and maintain processes for areas of activity to improve team performance and maintain the ISO9001 accreditation.
  7. Using supply chain expertise and knowledge resolve complex queries by evaluating information and identifying the root cause.

The ideal candidate will demonstrate the following criteria:

  • Educated to degree level or equivalent relevant work experience e.g. Supply Chain, Business Management.
  • Experience of Internal Sales, and Experience of ERP systems (e.g. ORACLE, SAP).
  • Experienced Microsoft Office user.
  • Experience within a customer service role.
  • Proven ability to work to tight deadlines, maintaining high levels of accuracy.
  • Good analytical and problem solving skills.
  • Good interpersonal and relationship building skills.
  • Good commercial awareness.
  • A customer focussed approach.
  • Ability to work under pressure and a desire to improve processes and produce efficiencies.
  • Good oral & written communication skills.
  • Awareness of supply chain processes.
How to apply (External)

Vacancy type: We have two permanent roles available.

Location: These positions are based at The Quadrant: MK. Presence in the office will be required 2 - 3 days per week, to include Tuesdays and Wednesdays.

Hours: 35 hours per week. Flexible working can be considered.

Salary range: £26,780 per annum.

Closing date: 6 February 2025. Late applicants will not be accepted. This role is being advertised internally and externally.

Regrettably, we are unable to offer sponsorship for this roles.

You will need to please complete a supporting statement addressing how you meet the essential criteria listed in the advert. Please add this to your CV in one document.

At Network Rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more. Please click here to find out more about our benefits.

If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.

Below are some examples of adjustments we can make:

  1. Changing a provision, practice or ‘the way things are done’
    For example, we can give candidates extra time to complete online tasks or interviews as needed.
  2. Changing a physical feature of our workplace
    For example, office/room layout can be adapted to accommodate individual needs.
  3. Providing extra equipment or assistance
    For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.

There are lots of other adjustments we can consider – please just ask

The recruitment process will consist of shortlisted candidates being invited to take part in the following:

  • Competency Based Interview

Candidates who are shortlisted for interview will be contacted by phone or email.

All prospective external candidates offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

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