Service Desk Technician – Level 1

3 weeks ago


Luton, United Kingdom Mirus IT Full time

Role: Service Desk Engineer (Onsite)

Location: Luton

Salary Range: £26,000

About Us:
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security, and data recovery, and more, since 2002.

As part of Advania, we are backed by a leading technology services and solutions provider and the most awarded Microsoft partner in the UK.

Position Overview:

To provide technical software, hardware, and network problem resolution onsite to the client. Perform problem diagnosis and guide users through step-by-step solutions in a desktop support-based environment. Provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained.

Responsibilities:

Ensuring the smooth running of our client’s systems and network infrastructure ensuring they get maximum benefits from them. Activities may include:

  1. Log and investigate customer tickets, applying a permanent fix or an agreed workaround to restore service.
  2. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution, escalating to the Service Desk as necessary.
  3. Manage and work to internal and customer SLAs, escalating any concerns.
  4. Manage client expectations through clear communications.
  5. Work closely with the customer to maintain and support the infrastructure.
  6. Action hardware and software installations.
  7. Create and maintain customer-specific infrastructure documentation.
  8. Work closely and escalate to Senior Engineers when necessary, sharing information to enable the resolution of issues confidently and effectively.
  9. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge in line with business need.

Qualifications & Experience:

  • Proven experience as a service desk engineer (can be Apprentice or Technician level) supporting SMEs.
  • Experience of working in a customer-facing role.
  • Familiar with working to SLAs to meet both customer and contract requirements.
  • Working as part of a wider service delivery function.
  • Able to communicate verbally and in writing to both technical and non-technical audiences.
  • Creative, analytical problem solver with the ability to apply original and innovative thinking.
  • Methodical approach suitable to resolution of client requirements.
  • Able to manage changing workload and priorities.
  • Able to work both within a team and using own initiative.
  • Basic understanding and ability to troubleshoot issues using Office 365 based email, SharePoint Online, Windows 11, InTune, and Windows Server (latest versions).
  • Active Directory – configure new users, new OU’s, resolve issues.
  • Group Policies – understanding and ability to troubleshoot basic issues.
  • PC hardware – diagnose and upgrade hardware and firmware.
  • Server hardware – understanding of Raid configurations and iLO.
  • DNS – understanding of DNS.
  • Can do attitude.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

#J-18808-Ljbffr

  • Luton, United Kingdom MPI Limited Full time

    Job Title: Level 3 Vehicle Technician Location: Luton   We have a requirement for a Level 3 Vehicle Technician to work out of Luton for a perm position.  Salary - £28,000 per year plus Bonus (up to 2k per month). Working Hours - Monday to Friday & alternate Saturdays 8:30 -5:30 plus overtime available Benefits - Car Benefit Scheme (after successful...

  • Service Technician

    3 weeks ago


    Luton, United Kingdom Rise Technical Recruitment Full time

    Service Technician £35,000 - £40,000 (OTE £55k+) + Door to Door Pay + Company Car + Overtime + Training Home-Based Travelling to Clients (Ideal locations: Cambridge, Newbury, Reading, Oxford, Watford, Braintree, Basildon, Chelmsford, Dartford, Slough or Surrounding Areas) Are you an engineer with servicing experience? Are you looking to work for a...

  • HGV Technician

    4 weeks ago


    Luton, United Kingdom Holt Recruitment Ltd Full time

    Job Title: HGV Technician / HGV Mechanic / HGV Fitter Location: Luton Salary: £45000 to £50000 per annum Job Type: Permanent   Our client, a well-established and reputable commercial vehicle workshop, is seeking a talented HGV Technician / HGV Mechanic / HGV Fitter to join their team.   As an HGV Technician / HGV Mechanic / HGV Fitter, you will be...

  • Mobile HGV Technician

    4 weeks ago


    Luton, United Kingdom Auto Skills UK Full time

    MOBILE HGV TECHNICIAN   OTE: £50,000pa   Mobile HGV Technician salary: £44,200pa + Van Location: Luton Shift Pattern: Monday-Friday 08:00-17:00 Benefits: Saturday overtime paid at time and a third Sunday overtime paid at double time 30 days holiday (Inc bank holiday)   If you are looking for a new, rewarding Mobile HGV Technician...

  • Vehicle Technician

    4 weeks ago


    Luton, United Kingdom WeRecruit Auto Ltd Full time

    Vehicle Technician required in Luton, Bedfordshire Salary DOE but in the region of £30-£34k Basic + Bonus Monday-Friday with saturday mornings on rota (1 in 4) 40 hours a week We have an excellent opportunity available for a motivated Vehicle Technician to join our clients team. As a Technician, you will join our team of talented vehicle technicians...

  • Service Technician

    4 weeks ago


    Luton, United Kingdom Rise Technical Recruitment Full time

    Service Technician£35,000 - £40,000 (OTE £55k+) + Door to Door Pay + Company Car + Overtime + TrainingHome-Based Travelling to Clients (Ideal locations: Cambridge, Newbury, Reading, Oxford, Watford, Braintree, Basildon, Chelmsford, Dartford, Slough or Surrounding Areas)Are you an engineer with servicing experience? Are you looking to work for a...

  • Service Technician

    2 weeks ago


    Luton, United Kingdom Rise Technical Recruitment Limited Full time

    Service Technician All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. £35,000 - £40,000 (OTE £55k+) + Door to Door Pay + Company Car + Overtime + Training Home-Based Travelling to Clients (Ideal locations: Cambridge, Newbury, Reading, Oxford, Watford, Braintree, Basildon,...

  • Service Technician

    2 weeks ago


    Luton, United Kingdom Rise Technical Recruitment Limited Full time

    Service TechnicianAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.£35,000 - £40,000 (OTE £55k+) + Door to Door Pay + Company Car + Overtime + TrainingHome-Based Travelling to Clients (Ideal locations: Cambridge, Newbury, Reading, Oxford, Watford, Braintree, Basildon,...


  • Luton, United Kingdom Lidl GB Full time

    Summary£25, - £34, per annum | 14:00pm - 22:30pm Shift - working any 5 over 7 days including weekends | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing trainingEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver.Just like you.Training for...

  • Service Technician

    2 weeks ago


    Luton, United Kingdom Rise Technical Recruitment Limited Full time

    Service TechnicianAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.£35,000 - £40,000 (OTE £55k+) + Door to Door Pay + Company Car + Overtime + Training Home-Based Travelling to Clients (Ideal locations: Cambridge, Newbury, Reading, Oxford, Watford, Braintree, Basildon,...

  • Vehicle Technician

    2 weeks ago


    Luton, United Kingdom Northgate Vehicle Hire Limited Full time

    Reference: JAN20256911Expiry date: 14:11, Mon, 24th Feb 2025Location: LutonBenefits: A superb range of exclusive, colleague only benefits and discounts.Weekly Hours: 42.5 /week MON-FRI 08:00-17:30 + 1 in 3 SATs 8:00-12:00 (Paid at time and half)About us:We are the UK's leading vehicle rental specialists. Our branches cover the UK, Ireland, and Spain, and our...


  • Luton, United Kingdom Lidl GB Full time

    Summary £25, - £34, per annum | 14:00pm - 22:30pm Shift - working any 5 over 7 days including weekends | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing trainingEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver.Just like you.Training...


  • Luton, United Kingdom Lidl GB Full time

    Summary £25, - £34, per annum | 14:00pm - 22:30pm Shift - working any 5 over 7 days including weekends | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing trainingEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver.Just like you.Training...


  • Luton, United Kingdom Leonardo Full time

    Job Description:Leonardo has fantastic opportunities for Technicians at all levels of experience, working on high-profile projects for the UK MOD and export customers. Working across a wide variety of Electronic Warfare (EW) products and alongside subject-matter experts within domain, product, and technology fields. The successful candidate will contribute...


  • Luton, United Kingdom Leonardo SpA Full time

    Job Description:Leonardo has fantastic opportunities for Technicians at all levels of experience, working on high-profile projects for the UK MOD and export customers. Working across a wide variety of Electronic Warfare (EW) products and alongside subject-matter experts within domain, product, and technology fields. The successful candidate will contribute...


  • Luton, United Kingdom Leonardo UK Ltd Full time

    Job Description:Leonardo has fantastic opportunities for Technicians at all levels of experience, working on high-profile projects for the UK MOD and export customers. Working across a wide variety of Electronic Warfare (EW) products and alongside subject-matter experts within domain, product, and technology fields. The successful candidate will contribute...

  • Sales Desk

    7 days ago


    Luton, United Kingdom Jet2.com Full time

    Job Description:Jet2.com & Jet2holidays are the UK’s 3rd largest registered airline and largest tour operator. We are proud to be opening our 13th UK base in Luton in April 2025!We have opportunities to join us as a Sales Desk & Baggage Tracing Agent within our Ground Operations team! Our Sales Desk & Baggage Tracing team play a crucial role in ensuring...

  • Vehicle Technician

    3 weeks ago


    Luton, United Kingdom Northgate Vehicle Hire Limited Full time

    Position not right for you?Share it with someone you know.Reference: JAN20256055Expiry date: 15:36, Mon, 17th Feb 2025Location: LutonBenefits: A superb range of exclusive, colleague-only benefits and discounts.Weekly Hours: 42.5 /week MON-FRI 08:00-17:30 + 1 in 3 SATs 8:00-12:00 (Paid at time and half)About us:We are the UK's leading vehicle rental...


  • Luton, United Kingdom Lidl in Deutschland Full time

    Summary £25,000 - £34,000 per annum | 40 hours contract | AM/PM Shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver. Just like you. As a Desk Clerk...

  • Roadside Technicians

    4 weeks ago


    Luton, United Kingdom Aligra Personnel Ltd Full time

    Roadside Technicians - Various Locations Salary: £40000 per annum Start Date: 3rd March 2025 Hours: 10 hour shifts, 4 days a week including 1 in 3 weekends. Option to do overtime if you choose. Are you passionate about solving technical problems and providing excellent customer service? Do you thrive in fast-paced environments where no two days are the...