Information Technology Help Desk Support

4 weeks ago


Milton Keynes, United Kingdom Impellam Group Full time
Information Technology Help Desk Support

The role is within the Executive Support team which is part of the End User Technologies Support division within the company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs in a fast and efficient manner, whilst always maintaining calm and in control.

Key Responsibilities:

  • Comprehensive support of all executive related IT issues and problems.
  • Escalate problems where necessary to third parties both internal and external.
  • Respond to phone, email, and face-to-face incidents reported to the team.
  • Capture all workload activity via the ServiceNow toolsets.
  • Plan and implement approved desk move and changes.
  • Maintain adherence to IT security practices, directives, and recommendations as defined by the business and industry standards.
  • Answering executive helpline between 8:00 to 18:30 (dependent on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast-paced environment.
  • Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
  • Working with different teams to facilitate project work streams in the executive environment.
  • Compiling technical road maps for future innovation & business integration.
  • Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
  • Support Executive events and Hybrid meetings.
  • Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.

Knowledge/Experience required:

  • Experience supporting in an Executive environment.
  • Windows 10 & Office 365 including MS Teams.
  • MacOS.
  • Outlook / Office 365 support.
  • Lenovo & HP Hardware support.
  • Apple Products (MacBook, iPads, iPhones).
  • ITIL understanding and experience of practice.

Seniority Level: Associate

Employment Type: Contract

Job Function: Customer Service, Information Technology, and Other

Industries: Staffing and Recruiting

#J-18808-Ljbffr

  • Milton Keynes, United Kingdom Impellam Group Full time

    IT Executive Support - ContractRole Summary:The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and...


  • Milton Keynes, United Kingdom Impellam Group Full time

    IT Executive Support - ContractRole Summary:The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and...


  • Milton Keynes, United Kingdom Impellam Group Full time

    IT Executive Support - ContractRole Summary:The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and...


  • Milton Keynes, United Kingdom Impellam Group Full time

    IT Executive Support - ContractRole Summary:The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and...


  • Milton Keynes, Buckinghamshire, United Kingdom Impellam Group Full time

    IT Executive Support - Contract Role Summary: The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and...


  • Milton Keynes, United Kingdom Supply Desk Full time

    Food Technology TeacherMilton Keynes, BuckinghamshireImmediate StartMPS/UPSSupply Desk is thrilled to announce an exciting opportunity for an experienced Food Technology Teacher to join a vibrant and forward-thinking secondary school in Milton Keynes.Due to the expansion of their successful Design and Technology department, the school seeks a motivated and...


  • Milton Keynes, United Kingdom Bluecube Technology Solutions - An Ekco Company Full time

    About EkcoFounded in 2016, Ekco is now one of the fastest growing cloud solution providers in Europe!We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.In a few words, we take businesses to the cloud and back!We have over...


  • Milton Keynes, United Kingdom Supply Desk Full time

    Learning Support Assistant (SEN) Full-Time Milton Keynes Immediate Start About the Role: Join a supportive and inclusive school in Milton Keynes, dedicated to helping students with Special Educational Needs (SEN). This full-time role will involve providing one-to-one support to students, assisting with their academic progress and social development. You...


  • Milton Keynes, United Kingdom Supply Desk Full time

    Food and Nutrition TeacherMilton Keynes, BuckinghamshireImmediate StartMPS/UPSSupply Desk is excited to present an excellent opportunity for an experienced Food and Nutrition Teacher to join a progressive and dynamic secondary school in Milton Keynes.With the expansion of their successful Design and Technology department, the school is seeking a passionate...

  • Exam Invigilator

    4 weeks ago


    Milton Keynes, United Kingdom Supply Desk Full time

    Exam Invigilator Milton Keynes, Buckinghamshire Immediate Start Competitive Hourly Rate Supply Desk is delighted to offer an exciting opportunity for reliable and responsible individuals to join a forward-thinking secondary school in Milton Keynes as Exam Invigilators. This is a vital role in supporting the smooth running of examinations, ensuring a secure...

  • Exam Invigilator

    3 weeks ago


    Milton Keynes, United Kingdom Supply Desk Full time

    Exam InvigilatorMilton Keynes, BuckinghamshireImmediate StartCompetitive Hourly RateSupply Desk is delighted to offer an exciting opportunity for reliable and responsible individuals to join a forward-thinking secondary school in Milton Keynes as Exam Invigilators.This is a vital role in supporting the smooth running of examinations, ensuring a secure and...

  • PHSE Teacher

    4 weeks ago


    Milton Keynes, United Kingdom Supply Desk Full time

    PSHE Teacher Milton Keynes, Buckinghamshire Immediate Start MPS/UPS Supply Desk is thrilled to announce an excellent opportunity for a passionate and experienced PSHE Teacher to join a progressive secondary school in Milton Keynes. With a focus on promoting students' personal, social, health, and emotional development, the school is looking for an...

  • PHSE Teacher

    3 weeks ago


    Milton Keynes, United Kingdom Supply Desk Full time

    PSHE TeacherMilton Keynes, BuckinghamshireImmediate StartMPS/UPSSupply Desk is thrilled to announce an excellent opportunity for a passionate and experienced PSHE Teacher to join a progressive secondary school in Milton Keynes.With a focus on promoting students' personal, social, health, and emotional development, the school is looking for an inspiring...


  • Milton Keynes, United Kingdom iSYSTEMS Integration Ltd Full time

    About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back! We have...

  • KS1 Teacher

    3 weeks ago


    Milton Keynes, United Kingdom Supply Desk Full time

    KS1 Primary Teacher Milton Keynes Part-Time/Full-Time MPS/UPS Immediate Start About the Role Supply Desk is excited to recruit a passionate KS1 Primary Teacher for a vibrant school in Milton Keynes. This school is renowned for fostering a nurturing environment for both its students and staff, investing in excellent facilities to enhance the teaching and...


  • Milton Keynes, United Kingdom La Fosse Full time

    IT Infrastructure Manager | Retail industry | Hybrid working, in office 2x a week | up to £65,000 + bonusBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.We are delighted to be partnered with a fast-paced, innovative organization, who have taken their market by storm. They are now on...


  • Milton Keynes, United Kingdom La Fosse Full time

    IT Infrastructure Manager | Retail industry | Hybrid working, in office 2x a week | up to £65,000 + bonusWe are delighted to be partnered with a fast-paced, innovative organization, who have taken their market by storm. They are now on the search for an ambitious, motivated IT manager to join and support them in their continuous growth.As a member of their...


  • Milton Keynes, United Kingdom La Fosse Full time

    IT Infrastructure Manager | Retail industry | Hybrid working, in office 2x a week | up to £65,000 + bonusWe are delighted to be partnered with a fast-paced, innovative organization, who have taken their market by storm. They are now on the search for an ambitious, motivated IT manager to join and support them in their continuous growth.As a member of their...


  • Milton Keynes, United Kingdom La Fosse Full time

    IT Infrastructure Manager | Retail industry | Hybrid working, in office 2x a week | up to £65,000 + bonusWe are delighted to be partnered with a fast-paced, innovative organization, who have taken their market by storm. They are now on the search for an ambitious, motivated IT manager to join and support them in their continuous growth.As a member of their...

  • KS1 Teacher

    4 weeks ago


    Milton Keynes, United Kingdom Supply Desk Full time

    KS1 Primary TeacherLocation: Milton KeynesEmployment Type: Part-Time/Full-TimeSalary: MPS/UPSStart Date: ImmediateAbout the RoleSupply Desk is excited to recruit a passionate KS1 Primary Teacher for a vibrant school in Milton Keynes. This school is renowned for fostering a nurturing environment for both its students and staff, investing in excellent...