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Customer Service Agent

4 weeks ago


Haywards Heath, United Kingdom First Recruitment Services Full time
  • Position: Customer Service Agent
  • Salary: £23,400 per annum plus very good all round company benefits and opportunities to progress within the company
  • Location: Haywards Heath, West Sussex
  • Hours: Monday to Friday, 09:00-17:00, office based

We are delighted to be partnered with our professional, reputable and highly established client as they seek to recruit additional permanent full time Customer Service Agents to join their friendly teams within their offices in central Haywards Heath. These roles are available due to strong company growth / expansion. My client has long been considered to be one of the best companies to work for in Mid Sussex and offers excellent training and long term stability/career opportunities.

The role – Customer Service Agent

You will be responsible for providing a high quality customer service to clients and will handle inbound and outbound customer contact, answering questions and resolving queries. You will also process orders via all contact methods. The role is based within a client focused hub which handles customer contacts via email, live chat, and social channels.

Duties will include:

  • Work between customer service voice calls and email contact as necessary.
  • Processing payment types in line with the clients financial contract.
  • Accurately processes customer orders within agreed service levels.
  • Meeting defined productivity and quality standards.
  • Maintain a high level of knowledge across different products and systems – full training given.
  • Undertake any other tasks associated with Customer Experience as directed by line management.

Experience, competencies and knowledge required:

  • Very good communication skills – both verbal and written.
  • Good general IT literacy levels.
  • Good time management and ability to multi-task.
  • Good general level of education.
  • Customer service and some office experience.

This is an excellent opportunity to join a busy team within a friendly and welcoming office. Full company training is provided.

For more information regarding these new and exciting Customer Service Agent opportunities, please apply now Short-listing will take place soon – don’t miss out

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