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Customer Services Advisor

1 month ago


Bromley, United Kingdom The Acorn Group Full time

Job Title: Customer Services Advisor

Location: The Acorn Group Head Office - Bromley, Kent

Brand: Acorn

Salary: OTE: £30,000.00 per annum

Hours: Monday to Friday from 8:30am to 6pm

About The Acorn Group:

Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by the Leaders Romans Group.

Job Summary and Key Responsibilities:

We are seeking a dynamic and results-driven Lease Extension Specialist to join our team. The ideal candidate will be responsible for marketing our lease extension services, creating a funnel of opportunities, managing a sales pipeline, and closing deals. This role requires excellent communication and administrative skills to handle interactions with clients, external parties, and solicitors.

Key Responsibilities:

  • Marketing Services: Develop and implement marketing strategies to promote lease extension services to prospects and cross-sell to LRG business functions.
  • Opportunity Funnel Creation: Identify and generate new business opportunities through various channels for lease extension and cross-sell for LRG.
  • Sales Pipeline Management: Maintain and manage a robust sales pipeline, ensuring timely follow-ups and conversions.
  • Deal Closure: Negotiate and close deals with clients, ensuring satisfaction and compliance with company policies.
  • Client Communication: Serve as the primary point of contact for clients, providing updates and addressing inquiries.
  • Administrative Duties: Handle all administrative tasks related to lease extensions, including documentation and record-keeping, ensuring all records are updated on a timely basis.
  • External Communication: Coordinate with external parties, including solicitors and other stakeholders, to facilitate smooth transactions.

Skills Required:

  • 1+ years proven experience in sales, marketing, or a related field.
  • Strong understanding of lease extension processes and legal requirements.
  • Excellent communication and negotiation skills.
  • Proficient in using Acorn Group software and other sales tools.
  • Highly organized with strong attention to detail.
  • Ability to work independently and as part of a team.

What We Can Offer You:

  • Proven track record for career growth and advancement within the company
  • Market leading training and ongoing professional development
  • Supportive and collaborative team environment

Benefits:

  • Excellent opportunities for career progression.
  • Structured training & support.
  • Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
  • Excellent parental leave & company fertility policy in place.
  • Access to an Employee Assistance Programme including access to a virtual GP 24/7 and mental health first aiders.
  • Retail discounts.

The Acorn Group, as part of the Leaders Romans Group, is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

Leaders Romans Group does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.

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