Head Cashier

3 weeks ago


Reading, United Kingdom The Rank Group Full time

Company Description

Grosvenor Casino, Reading South, RG2 0SN

Grosvenor is the leading Casino operator in the UK, and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos, that’s fine with us; as the largest operator in the UK, we have lots of opportunities and structured development programmes.

At Grosvenor, we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse, and engaged team.

Job Description

Can you work in a busy environment, ensuring that financial regulation is followed by your team, customers are looked after, the security and operational efficiency of the cash desk is a priority, and you are responsible for protecting the company’s assets?

Grosvenor Casino requires an experienced cashier to lead its cash desk operations. An important function of this role is being a coach and mentor to the rest of your team, developing and keeping them engaged.

You will:

  1. Acknowledge, welcome, and assist customers in all areas
  2. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  3. Collaborate and work as part of the larger casino supervisory team
  4. Ensure compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations
  5. Ensure that financial transaction thresholds are adhered to by all members of the team and escalate exceptions to the Duty/Gaming manager where appropriate
  6. Be accountable for the protection of all company assets assigned to your charge
  7. Follow security procedures and develop new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
  8. In liaison with the gaming managers, train and develop a pool of cash desk breakers
  9. Conduct regular appraisals and reviews for team members
  10. Report to the Casino Manager (Hosting/Gaming)
Qualifications
  1. A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
  2. A strong understanding and familiarity with all legislation, codes, and procedures relating to the cash desk in order to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
  3. A thorough understanding of the cash desk computer system
  4. A current PFL license issued by the Gambling Commission
  5. Must be able to work shifts at any time of the day, including weekends and bank holidays
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  • Head Cashier

    4 weeks ago


    Reading, United Kingdom Grosvenor Casinos Limited Full time

    Job DescriptionCan you work in a busy environment, ensuring that financial regulation is followed by your team, customers are looked after, and the security and operational efficiency of the cash desk is a priority? You will be responsible for protecting the company’s assets.Grosvenor Casino requires an experienced cashier to lead its cash desk operations....