Elite Sports Liaison Officer

3 weeks ago


Manchester, United Kingdom Nuffield Health Full time
Elite Sports Liaison Officer (JR0083260) City Of Manchester, England

Salary: GBP0.01 - GBP37000 per annum + gym & healthcare

Manchester Institute of Health and Performance | Full Time | Permanent |

37.5 hours per week - Includes weekend and evening work

Nuffield Health is the UK’s largest Healthcare Charity. We’re committed to building a healthier nation through our innovative healthcare and leisure facilities and flagship community access programmes.

As a Sports Liaison Officer at our Manchester Institute of Health and Performance, you will work in collaboration with the General Manager to lead and further develop the elite sport liaison service. The role will be the point of contact and responsible for operating a dedicated platinum patients and elite athlete’s provision (Football, Cycling, Athletics, Rugby, Cricket, Boxing, etc). You will provide a full range of concierge and patient admin duties, supporting MIHP to deliver the highest quality of service to elite athletes and platinum patients. Due to the nature of this role, this will involve availability for point of contact, out of hours including evenings and weekends.

In this exciting role as Sports Liaison Officer, you will demonstrate high levels of attention to detail, maintaining knowledge of the facility services and functions. Strong computer system skills are required as you will work with bespoke databases, spreadsheets, and reports. Excellent communication and stakeholder skills are essential, as you will be the point of contact, responsible for operating a dedicated platinum patients and elite athlete’s provision, including meeting and greeting VIP patients, visitors, consultants, and staff, ensuring all enquiries and matters are dealt with efficiently, professionally, and in a timely manner.

As a Sports Liaison Officer, you will:

  1. Devise and provide guidelines and protocols to key staff and stakeholders for the VIP Patient Service.
  2. Attend to VIP patients’ requirements, including arranging appointments, refreshments, taxis, and ensuring client areas are clean and fit for purpose.
  3. Answer any enquiries or queries the VIP Client may have, discussing and explaining all treatment options for each patient by liaising with the appropriate professionals and specialists.
  4. Maintain high-profile patient records, registering patient information and processing payments, ensuring strict confidentiality is applied.
  5. Oversee sports medicals.
  6. Make bookings for consultant appointments, clinical investigations, performance facilities, education, and seminar events.
  7. Provide administration support for MDTs, super-clinics, and clinical councils, including minute-taking.
  8. Support the Business Office and Admin team leader to capture revenue, ensuring accurate payments are taken when necessary.
  9. Verify appropriate medical insurance cover and document centralised accounts.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind, including financial and emotional wellbeing support, an online GP, gym membership, and private healthcare.

The Manchester Institute of Health and Performance (MIHP)

MIHP is a world-class healthcare facility, combining modern diagnostic technology, sports medicine, and education all in one location.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early. So, it’s a good idea to apply right away to ensure you’re considered for this role.

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