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Customer Delivery Driver

1 month ago

Redruth, United Kingdom RHR Retail Human Resources Full time
Customer Delivery Driver - Redruth Extra

Availability Window:
Days: Sun 09:00 - 19:00, Mon 09:00 - 19:00, Wed 18:00 - 22:00, Thu 18:00 - 22:00, Sat 09:00 - 19:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. It's hands-on, physical, and full of variety.

You will be responsible for:

  1. Ensuring the van and trays I use are clean and kept tidy/organised.
  2. Leaving the back yard clean, tidy, and clear of rubbish, and picking up litter as I see it.
  3. Ensuring trays are washed as part of the tray wash process.
  4. Loading the van as required, checking the van for roadworthiness.
  5. Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  6. Taking care of products/deliveries as if they were my own.
  7. Explaining to the customer that they will not be charged any more for their substitutions.
  8. Delivering during the customer's time slot.
  9. Calling the customer before arriving at their property if early.
  10. Calling the store/centre if running 30 or more minutes late.

You will need:

  1. Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  2. Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  3. Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  4. Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  5. Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  6. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you:
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays). Request flexible working from day one. Get 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home. Access to free wellbeing services with a range of resources to support your mind, body, and life. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%. Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes. Uniform provided and policies to support you for all of life’s moments, big and small. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.

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