Property Manager
4 weeks ago
Location: Jamaica Street, Edinburgh
Department: Lettings
Reports to: Associate Director
Hours of work: 37.5 hours, Monday to Friday (09:00 - 17:30)
Key requirements
Essential:
- Driving licence
- ARLA or equivalent
- Minimum of 2 years' experience in property management
- Detailed knowledge of the Edinburgh Lettings market
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Experience in managing client relationships
Desirable:
- Previous management of a residential property portfolio under a portfolio management structure
- The ability to analyse the performance of residential assets and produce investment appraisals
- Operational knowledge of REAPIT
What we offer
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About the role
The principal aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience for all clients. As the point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with your colleagues, supporting Rettie in achieving a market-leading position.
As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day-to-day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience, which will maximise the fee income of our landlords’ assets.
Competencies
- Customer focused
- Collaboration
- Communication
- Problem Solving
- Positive Mindset
- Planning and Organising
How to apply
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About you
Ideally, we are looking for an ARLA (or equivalent) qualified Property Manager with at least two years’ experience in the Lettings industry. You will hold a full UK driving licence.
We would love to hear from you if you have excellent people skills, enjoy problem-solving, and working within a close-knit, friendly team.
Key responsibilities
Driving Portfolio Performance: To constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.
- Ensuring 100% compliance with regulatory standards
- Minimising void periods
- Negotiating rent increases in line with lease terms
- Minimising arrears
- Promoting investment and upgrading works
- Managing day-to-day maintenance and raising work orders
- Effective end-to-end management throughout the duration of the tenancy
Managing Administration: Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including:
- Detailed client information collection and due diligence including money laundering verification
- Detailed and objective client reporting following regular property inspections
- Efficient and detailed processing of any maintenance requests and contractor invoices
- Effective administration of all checkouts, deposit deductions/releases, tenant swaps, early exits, and ownership changes
- Effective handling of utility notifications and the accurate processing of void period costs
Excelling in Client Care: To provide the highest standard of client care and satisfaction.
- Promptly establish contact and develop an understanding of all new clients and their assets to facilitate an efficient handover from the Branch Manager/New Business Portfolio Manager.
- Exceed the expectations of your clients in terms of both customer service and asset performance.
- Uphold the highest levels of integrity by being objective, open, and honest in all dealings while always respecting the confidentiality of our clients.
- Be proactive in your approach to resolving issues and ensure they are dealt with quickly and effectively.
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