Senior Specialist, Product Operations
2 weeks ago
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Specialist, Product OperationsMastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential.Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence.Overview:The successful candidate will work closely with the Product Operations team to support the day to day operations of the cardholder servicing teams. The work will include supporting the B2B and B2C teams with the day-to-day management of the MPMS products and ensuring processes and followed and providing ad-hoc support for complex queries.The Role: • To support the Product Operations team in the day-to-day interactions with the B2B and B2C servicing teams by providing support for complex and new issues• Work with internal and external stakeholders to help triage and prioritise issues and defects affecting cardholders • Offer operational and product support to the servicing teams to allow them to train and communicate process and operational changes• Provide oversight and support from an MPMS perspective to any new intake requests for new products being managed by the Customer Delivery team • Interrogate individual customer queries and escalations as required and and provide support with next steps to resolution and/or timelines of events occurred to identify any training opportunities or process failings• Conduct oversight and quality assessment of B2C and B2B interactions by reviewing cases and calls e2e on monthly basis to identify remediation opportunities• Conduct ongoing reviews of product and process materials to ensure the support information being used is accurate and up to dateAll about you- Key skills• Background Prepaid products and customer service is desired• Strong communication skills• Quick learner, inquisitive and self motivated• Experience in dealing with internal and external stakeholdersCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Specialist, Product Operations
1 week ago
Hampton, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Senior Specialist, Product Operations
2 weeks ago
Orton with Hampton Ward, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Senior Specialist, Product Operations
7 days ago
Orton with Hampton Ward, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Production Operative
4 days ago
Hampton Lovett, United Kingdom Pure Staff Ltd Full timePure Staff Ltd are recruiting for multiple Production Operative(s) for our long-standing client in the Droitwich area! Are you looking for flexible work over the festive period? Do you need some extra cash for the New Year? We are recruiting Production Operatives to assist in our clients peak in production Working for a large company distributing dairy...
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Production Operative
1 day ago
Hampton Lovett, United Kingdom Pure Staff - Wales and The South - Industrial Full timeJob DescriptionPure Staff Ltd are recruiting for multiple Production Operative(s) for our long-standing client in the Droitwich area!Are you looking for flexible work over the festive period? Do you need some extra cash for the New Year? We are recruiting Production Operatives to assist in our clients peak in productionWorking for a large company...
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Specialist, Product Operations
7 days ago
Orton with Hampton Ward, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Specialist, Product Operations
1 week ago
Orton with Hampton Ward, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Data Specialist
19 hours ago
Hampton, United Kingdom Cast UK Limited Full time**Master Data Analyst - SAP** **Hampton Area** **£50,000 - £60,000 + Benefits** **Role Profile** Based in Twickenham Area, Cast UK's client is looking to strengthen its Analytics team with the recruitment of an experienced Data Analyst. In this role, you will be responsible for leading Data Analytics & Production Planning within the UK with the aimof...
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Slow Sand Filter Operator
2 weeks ago
Hampton, United Kingdom Thames Water Full time**Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes**,**keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so...
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Director, Supplier Management, Product
2 weeks ago
Hampton, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
