Customer Solutions Design Practitioner

2 weeks ago


united kingdom Morson Talent Full time

Customer Solut7ions Design Practitioner

***Active SC clearance required***

£600 per day

INSIDE IR35

6 Month duration

1-2 days per week in London, Birmingham, Manchester, Leeds or Newcastle office

Our clients Technical Design Team leads the way in customer success with Avaya Contact Centre solutions, offering hands-on expertise and proposing transformative solutions to global customers. We seek a passionate individual with Avaya Contact Centre Solution expertise, business acumen, and a commitment to continuous growth.


As a team, our client supports UK and multinational customers in optimizing business performance and delivering exceptional customer experiences through enterprise and cloud-based technologies.
Your Role:
- Provide technical support within Avaya Cloud Solutions programs globally.
- Propose secure, scalable designs aligned with product offerings.
- Own technical solution design and offer consultancy throughout implementation.
Technical Skills:
- Avaya AACC and Elite implementation, call flow design.
- Core Avaya Aura components: Communication Manager, System Manager, Session Manager, AES/CTI Integration, Media Servers, Media Gateways.
- Avaya Breeze, including IX Workplace Attendant.
- Proficient in resiliency, redundancy, Avaya SIP/SBC, call recording integration, ACIS and ACSS certifications preferable.
- Experience with SIP/H323 endpoints.
Soft Skills:
- Willingness to obtain NPPV3 UK security clearances.
- Strong interpersonal and communication skills.
- Ability to cultivate customer relationships with a professional attitude.
Scope of Work - Avaya Specialist Designer:
Contract: Metropolitan Police Service
Programme: CRA2- Avaya Contact Centre and Enterprise Voice
Responsibilities include:
- Leading Avaya LLD Checklist production.
- Advising on Avaya risks and issues.
- Collaborating with Avaya squad on solution coverage, infrastructure, call flows, and migration strategy.
- Attending weekly Contact Centre Design and Project calls.
- Overseeing Avaya testing requirements and network builds.
- Providing input for security, handover to operations, and documentation.
- Troubleshooting Avaya issues throughout testing, build, and deployment phases.


JBRP1_UKTJ



  • United Kingdom Endeavour Recruitment Solutions Full time

    Daily Rate: EUR TBC Job Type: Contract Endeavour Recruitment have an amazing opportunity for a talented Site Solution Sub System Design Engineer to join our Client, a telecommunications giant based in Sweden. This is a long-term contract with a competitive daily rate. The successful candidate will be leading the design of future radio solutions and...

  • Technical Solutions Engineer

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...

  • Technical Solutions Engineer

    Found in: Appcast UK C2 - 1 week ago


    United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...

  • Technical Solutions Engineer

    Found in: Appcast UK C C2 - 1 week ago


    United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...


  • United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...

  • Technical Solutions Engineer

    Found in: Whatjobs ES C2 - 4 days ago


    United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...

  • Technical Solutions Engineer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...

  • Solutions Architect

    2 weeks ago


    United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Solutions Architect Azure Certified MCSE CCNA VMware Citrix Solutions Architect Remote - could be requirements to attend customer sites. £488.86/day PAYE - £650/day Umbrella (inside IR35)6 Months contract Must come from a Defence background In partnership with Endeavour recruitment we have an exciting opportunity for an experienced...

  • Technical Solutions Engineer

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...


  • United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...


  • United Kingdom Endeavour Recruitment Solutions Full time

    Country: Sweden Location: Sweden Sector: Architect Daily Rate: EUR TBC Job Type: Contract Endeavour Recruitment have an amazing opportunity for a talented Site Solution Sub System Design Engineer to join our Client, a telecommunications giant based in Sweden. This is a long-term contract with a competitive daily rate. The successful candidate will be...


  • United Kingdom DataCamp Inc. Full time

    About the Role As a Learning Solutions Architect, you are responsible for helping our customers design, implement, and measure the ROI of their data and AI learning pathways.. You’ll do this through gaining a deep understanding of their organizational skill goals and then mapping DataCamp’s curriculum against those goals to drive towards desired...


  • United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Solutions Architect English Shiny data warehousing SAP FICO Cognos BI SAP ERP ETL Opex Artificial Intelligence Experienced IT Solutions Architect required for a critical program in finance based in Anderlecht, Belgium. The scope of the project is to build an innovative augmented analytics solution leveraging R and other analytics tools. ...


  • United Kingdom Communication Initiative Network Full time

    What does a development practitioner look like? Located within deliberative development paradigms, this book addresses this question by examining some of the key attributes, behaviours and character dispositions of development practitioners. Such mentality and behaviours enable development practitioners to effectively co-design and co-create lasting...


  • United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Solutions Architect Azure Certified MCSE CCNA VMware Citrix Remote - could be requirements to attend customer sites. £86/day PAYE - £650/day Umbrella (inside IR35) 6 Months contract Deliver the service to agreed standards and KPI’s with regards to advice, design and implementation support to the Solution Delivery function. ...


  • United Kingdom CMS - Recruitment Full time

    Customer Solutions Advisor Location – Hemel Hempstead Pay - £20,000 per annum Monday – Friday Fixed term contract- 12 Months 8am – 5pm - 40 hrs per week An excellent opportunity for a Customer Solutions Adviser has arisen working on an established contract based within the Hemel Hempstead area, assisting a reputable Maintenance Company on a...


  • United Kingdom Endeavour Recruitment Solutions Full time

    Country: Ireland Location: Dublin Sector: Architect Job Type: Permanent Cloud Orchestrator Solution Architect / Telecoms Posted Friday, 19 February 2016 Endeavour Recruitment has an exciting opportunity for a Cloud Orchestrator Solution Architect to join our global Telecoms market leader. This exciting permanent opportunity is based in our...


  • United Kingdom Oxford Garden Design Full time

    Garden Design Professional required for busy Design & Build Company Graduate Landscapes are based in sunny Liphook! At our rural offices we operate a small office of both Garden Design and Build professionals. Furnishing an experienced candidate with all the best tools, advice, and garden builders, we can help you create the absolute finest garden spaces....


  • United Kingdom Endeavour Recruitment Solutions Full time

    Job Type: Permanent Cloud Orchestrator Solution Architect / Telecoms Posted Friday, 19 February 2016 Endeavour Recruitment has an exciting opportunity for a Cloud Orchestrator Solution Architect to join our global Telecoms market leader. This exciting permanent opportunity is based in our client’s research center in the vibrant city of Dublin...

  • Cloud Design Migration Engineer

    Found in: Jooble UK C2 - 7 days ago


    United Kingdom GS Solutions Full time

    Cloud Design Migration Engineer – Camberley 5 days a week on-site in Camberley Circa £55,000 (DOE) Role Overview: The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will...