Customer Support Representative

Customer Support Representative
Location: Darlington
Hours: 37.5 hours per week
Salary: £22,369.35
We are delighted to be able to offer the rare opportunity to join the Van Monster team as a Customer Support Representative. Here at Van Monster, we pride ourselves on being commercial vehicle experts and we are incredibly proud of our reputation for being able to source all shapes and sizes of vans for our customers. .
Role Overview
As a Customer Service Agent you will play a key role in delivering a first class service through digital communication to customers, creating a 'right first time' culture when dealing with orders, enquiries and complaints. You will go the extra mile by reflecting on the customers' needs on an individual basis by taking ownership to reach a suitable resolution for all queries or concerns.
You will administrate and resolve vehicle issues that occur under warranty and outside the parameters of Van Monster warranty provision and incoming enquiries via the live chat or telephone.
Aim at all times to give the best possible service experience to customers and prospective customers, helping to create a warm, friendly and welcoming atmosphere for all enquiries & complaints.
With the ability to build rapport & be personable in all styles of communication, you will have genuine interest in wanting to help all our prospective & current customers.
About you
Firstly, you will have the ability to build rapport & be personable in all styles of communication, you will have genuine interest in wanting to help all our prospective & current customers.
Ability to learn thoroughly process and procedures and adapt controls as the business ·
Ability to work under pressure and meet deadlines.
Background in a fast paced customer service environment would be advantageous.
Intermediate Microsoft Office Suite skills and good attention to detail
You build your success on building great relationships – whether a colleague or a customer you understand what is important to those you speak with and meet.
What we offer:
· Additional employee benefits
· A clear career development pathway and our commitment to supporting your development.
If you would love to be a part of the Van Monster family, we encourage you to find out more. Apply today

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