Retail Sales

Overview:
The Role and the Team
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Trowbridge. You will be a self-starter with a can-do attitude and have a proactive, positive outlook. You'll need all these skills and more to lead the team, manage a busy depot and control costs.
You'll have an exceptional passion for delivering customer service and demonstrate our ‘good old fashioned service’ ethic to make a real difference to our customers lives.
This is a great opportunity for someone from retail or hospitality background who enjoys working autonomously and wants the chance to grow a business- in term of sales and profit.
As well as a competative salary, you'll enjoy generous annual leave, pension contribution and bonus, plus all our other employee perks.
Overview
Wiltshire Farm Foods exists to serve and “make a real difference” to our customers. We aim to provide great food with superb personal service, where every contact brings a little sunshine to our customers lives.
Together, we work intently every day, to ensure that we exceed the expectations of our customers at every opportunity. To our older customers we know that our friendship as well as our food, is important to them.
We are committed to understanding our customers, listening to their voice, and continuously finding ways to make our service even better. We have a continuous programme of initiatives and innovations, with a relentless focus on product quality. We strive to make every meal, the perfect meal, delivered from our home in Wiltshire via our local teams directly to the customer.
Our team are proud to work at Wiltshire Farm Foods and make a real difference to the customers we are privileged to serve. We are deeply proud of what we do, we are never complacent and never happy with the status quo. We are positively self-critical and always looking for opportunities to improve.
Responsibilities:
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
The RSOM has 4 clear responsibilities they will deliver exceptional results against:
Happy Teams - Good Old-Fashioned Service
As a leader within WFF, your number 1 responsibility is to lead by example, support and enable your frontline team:
Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service
Developing and supporting the team to talk about our food passionately and knowledgeably
Creating an environment where your team respects and supports each other. Providing them with an opportunity to always strive to do their best - for our customers - and for their colleagues
Creating a culture that prioritises the health and safety of your team members, above all else.
Costs of Local Distribution (COLD)
Delivering the agreed target for the Cost of Local Distribution within the local depot:
Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers
Reviewing performance of each monthly with the Regional Manager
Ensuring all necessary actions agreed are executed to ensure that the depot remain on target.
Growing Sales
You will subscribe to the belief that whilst we will manage data nationally, the customer relationship will be managed locally by you and your team. Agreed sales performance targets to be delivered through your team by:
Implementing all national campaign activities for new and existing customers
Ensuring all CRM activities are executed
Implementing local growth initiative to deliver targets agreed (sheltered housing, CSA training etc.)
Community Engagement
Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth to include:
Appropriate community organisations
Local Hospitals
Healthcare Professionals - individuals and groups
Qualifications:
Essential Experience, Skills, and Abilities:
Establishes exceptional relationships with customers
Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
Experience of leading a team of people, creating culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
Ability to interpret data to determine the key levers to ensure success.
Desirable Experience, Skills, and Abilities:
Retail, care, hospitality, or own business experience
Experience of implementing and compliance with Health & Safety processes
Experience of managing employee consultation and implementing change initiatives.
Qualifications
GCSE or equivalent Maths and English
Full clean UK driving licence

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