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Administrator - Full Time Monday - Friday

2 months ago

London, United Kingdom Christian Solidarity Worldwide Full time

You'll be part of a global team determined to tackle injustice and make religious freedom a reality.
Supporter Care Administrator
part time, 28 hrs a week. (£Full time equivalent)
You will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
- A minimum of two years’ experience in a customer/supporter-facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- We offer flexible working, your birthday off, pension with 6% employer contribution.
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