Risk Manager
1 month ago
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. We are looking for an experienced Operational risk leader to work closely with our senior leadership to understand and drive decision-making on the risk associated with their areas of responsibility. The role is an exciting opportunity for a senior leader motivated by driving change and contributing to delivering responsible growth and a truly customer centric experience.
You'll be the Senior first line risk lead across the multi-product teams who can work closely with our Leadership team, department heads, and 2nd Line of defence to deliver the following:
Assess complex problems and get to the heart of the matter to identify the types and level of risk in the light of Zopa risk appetite.
Define solutions in response to risk which are i) smart ii) proportionate, iii) sustainable (eg. Automated controls over manual interventions) and iv) considered (ie not just plugging the gap but thinking more holistically about the issue and what we need to face into to improve the risk environment
Mobilise and hold accountable teams where there are interdependencies in order to deliver the agreed solutions in a timely and high-quality way
Improve the quality of discussion and debate around risk – ensuring appropriate escalation, a consistently evolving approach to MI and controls and clear expectation setting within the first line teams
You'll be an experienced Operational Risk leader with a passion for enabling teams to deliver better customer outcomes
Be able to identify complex areas of operational risk, including proven track record of dealing with change, technology, and process-based risks. This also includes engagement with Zopa’s material suppliers and knowledge of 3rd party risk.
You're highly commercial, and outcome orientated, able to quantify risk vs reward for the business to propose the optimal outcomes for customers and Zopa
Able to design and lead the implementation of smart solutions across multi-functional teams
Passionate about improving the risk environment by taking a holistic approach to assessing and dealing with risk and by consistently improving the control structures and MI which the teams rely on
Be a source of subject matter expertise and wise counsel for senior business colleagues to ensure a coherent approach to Zopa risk appetite and an efficient sharing of best practice
An experienced coach who can help to improve the quality of thought in the first line teams regarding risk assessment and promote a risk-aware culture across the business.
Bonus point for:
A proven track record of managing first line risk in a financial organisation which is highly technology enabled.
Financial services experience desirable as you should have experience of working within a Three Lines of Defence model and understand the expectations on someone within the first line of defence
Hands on experience of delivering business outcomes whilst creating a positive risk environment
A good knowledge of the regulatory framework in which Zopa operates and specifically the Senior Manager and Certification Regime as you will be supporting the Zopa SMF holders.
#Flexible working? At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Diversity Statement
Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.
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