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Registered Service Manager

2 months ago

Blackburn Lancashire, United Kingdom Creative Support Full time
We are looking for a caring, dynamic and highly motivated Manager to join the team as a Registered Services Manager working across Blackburn with Darwen and East Lancashire Supported Living Services.

You must be an accomplished practitioner with management skills and have experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs across multiple services.

The Registered Services Manager will lead the operational management of our Supported Living Services. These services provide support and accommodation to meet the needs of people who have learning disabilities and/or autism and other needs, including mental health needs, physical disabilities and are based over 10 Sites, 6 houses in Blackburn with Darwen and 4 houses in East Lancashire. The Registered Office is in central Blackburn with full administrative support in place. Our services are well established and have a good reputation for quality with a CQC rating as Good with Outstanding in Effective . A car driver is essential for this role.

As the Registered Services Manager you will ensure that our services are of the highest quality, and meet all CQC standards and contract requirements. You will demonstrate this through co-ordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard.

Your role will include responsibility for:
- Recruitment and selection of staff matched to needs of service users
- Management and support of a team of senior staff
- Deployment of staff to meet the needs of service users
- Ensuring continuous, reliable and consistent service delivery at all times
- Maximising positive outcomes for all service users
- Performance management
- Safeguarding lead
- Auditing and Quality Assurance
- Compliance with CQC & commissioner expectations and standards
- Contract management
- Managing Voids and Occupancy
- Managing Referrals
- Managing Relationships with Housing Providers
- Managing Relationships with multiple Commissioners
- Providing excellent customer care to all stakeholders

37.5 hours per week (Monday to Friday)

Interviews will take place on the 10th July 2024

Benefits of working with Creative Support:
We offer all employees competitive pay and a pension contribution in addition to 33 days annual leave for the advertised post. As an employer that is committed to the professional development of our staff we also support all our employees to develop and have access to professional training,

We have been identified as being in the top 20 Platinum employers in the UK for our learning and Development and HR teams and have achieved IIP GOLD for the full organisation.
Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.

We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme

Application Instructions:

To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV's as a method of application.

A list of all roles available can be located at:

Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications.

For role or application queries please email

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

ADZN1_UKTJ

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