Mandarin Speaking Pre-sales
4 weeks ago
Job Description
Job Position: Pre-Sales Engineer
Industry: Security and Surveillance
Job Type: Intern
Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing, and Operation Departments, but also external clients such as system integrators, installers,end-users, and other clients, to improve Dahua's business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
The Pre-Sales Engineer is required to deliver the following key tasks:
- Provide technical support and advice on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and doing integration with third-party companies, both VMS and CCTV hardware.
- Maintain good relationships with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the headquarters in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support, and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products, and working with sales staff for sales targets.
- Test and diagnose faults and undertake repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the Midlands market, and reporting back to the product department in China HQ for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
- Good at handling pressures
- The ability to learn new technologies
- A positive attitude
- Initiative, honesty, and integrity
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