Volunteer Receptionist

• Location 3rd Floor, Provincial House 37 New Walk, Leicester, LE1 6TE
• Hours Minimum 1 day a week (8hrs)

Responsibilities:

• Taking deliveries and letters andgetting these to the correct staff in a timely manner.
• Answering calls to our main telephoneline, transferring to relevant staff when appropriate, taking and relayingmessages when staff are unavailable.
• Answering queries and providinginformation to our services users.
• Using our internal CRM style system to record contacts andqueries and make referrals to relevant departments.
• Assist in preparing rooms for meetings.
• Keeping the reception area safe, tidy and welcoming.

Qualities and skills we are lookingfor:

• Polite and professional manner, both in person and overthe phone.
• Good timekeeping and communication skills.
• Fair computing and technology skills.
• Willingness to learn new processes and software.
• Reliability and commitment to the role.

Previousexperience in working in an office environment is ideal, but not essential.

Support provided for you:

• Visual Impairment Awareness training.
• Telephony systems and CRM training
• Other training as identified.
• Reimbursement of out of pocket expenses such as mileageor public transport costs.
• We offerinduction training in working with people with sight loss, Vista’s Policies andProcedures for volunteers, legal issues and logistics.
• We have advicesheets, record forms and posters to download, as well as links to other onlineresources.
• We offer amileage allowance and pay for reasonable travel costs for public transport.

Successfullyplaced volunteer(s) will be working within the central department and will havestaff and a line manager for support and guidance.

We hope that by becoming a volunteer you:

• Increase yourconfidence and professional and social skills.
• Gain insight into the charity sector
• Meet new and interesting people.
• Learn new skills useful for future employmentopportunities or further learning
  

Have fun

Health & Safety:

All volunteers will be expected to:

Ensure that they comply with Vista’sHealth & Safety policy at all times

Take reasonable care for the Health& Safety of yourself and others who may be affected by your acts oromissions whilst volunteering.