Remote Support Specialist

4 weeks ago

London, United Kingdom Norwood Ravenswood Full time

Do you have a knack for troubleshooting and a flair for technology? If so, we want you to join our dynamic team as an Assistive Technology Support Officer
As an Assistive Technology Support Officer, you'll play a vital role in enhancing the lives of individuals with learning disabilities by providing technical support and assistance. 
Not only will you be responsible for maintaining stock and databases, but you'll also have the opportunity to contribute to innovative projects aimed at improving service delivery. Your role will involve collaborating with various stakeholders, including suppliers and Norwood's Technology team, to ensure the smooth integration of equipment into our digital network.
To be a car driver and have access to a car during office hours and willing to drive between locations.
To visit services and complete installations, repair, maintenance, reviews and collection of Technology Enabled Care (TEC) equipment, with new and existing service users throughout Norwood’s services in North London, Redbridge and Berkshire.
Troubleshoot problems with equipment installations and resolve these faults both remotely and in person.
To be responsible for stock and undertake auditing of the stock and maintain current databases according to Company requirements including updating and maintaining asset registers
Support the IT manager in providing a high level of service coordination to ensure that new projects are delivered effectively. 
To take part in training sessions and attend meetings as required.
Train staff in the use of all systems available and provide ongoing support to ensure effective use of the systems in place.
To support and promote digital inclusion, independence and empowerment for people using telecare or telehealth equipment 
Produce resources to support progress for users of AT.
The opportunity to work for a leading UK charity
~ Competitive salary & benefits package
~ Generous annual leave entitlement
~Unlimited access to staff referral scheme

If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest Assistive Technology Support Officer Everyone is welcome and supported in their development at all stages in their journey with us.
We are a kind and compassionate community. We strive for excellence and to make a real difference to the lives of the people we support. Our team is one of our biggest assets.
We nurture a supportive environment for our people, with tailored training and career development at all levels.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Everyone is welcome and supported in their development at all stages in their journey with us.
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