Cleaning Contract Manager

2 weeks ago


Birmingham, United Kingdom Mitie Group plc. Full time

Salary: £55,000 per annum
Contract: Permanent
Hours: 40 hours per week
Location: Hammerson, Bullring Shopping Centre, Park Street, Birmingham , West Midlands, B5 4BU

Job Overview

Main Duties

Act as (when required) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours as well as weekends.


  • Recruit, manage and motivate site-based team
    • Ensure the service is delivered in line with the specified SLA & KPI's
    • Be responsible for Front & Back of House cleaning and environmental services ensuring the required standards are met
    • Manage the Waste, Hygiene, Pest Control & Landscape services and ensure the services comply with the required standards and legislation
    • Work with all teams on-site to ensure One Team delivery to the client is seamless
    • Attend regular meetings with the client as required
    • Quote & submit for approval additional Adhoc works engaging with appropriate suppliers
    • Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency
    • Assist with controlling of budget and spend for key cost lines, materials, labour & subcontracted work
    • Ensure payroll is correct and processed in a timely manner in line with deadlines through close management of Workplace Plus and Daily Recs
    • Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the requirements
    • Compile and assist with the presentation of monthly reports to client
    • Ensure all team members go through the Mitie & Site-specific Induction
    • In conjunction with HR ensure employee issues are dealt with according to company policy
    • Take direct action with HR support with people issues on site
    • Attend internal and external meetings as required
    • Coach and develop your team and measure performance through regular reviews and MiReviews
    • Ensure effective and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures.
    • Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too


Comply with Mitie policies and procedures

  • Comply with Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner
    • To undertake additional duties in line with capabilities as required
    Manage the collation of data on sustainability issues
    Ensure compliance with environmental legislation at the centre
    Assist with and devise and implement continual environmental improvements
    Make a positive contribution to the company's Corporate Responsibility Strategy
    Support the business as required by the Account Management, Regional and Operational Managers
    Any other reasonable management request

What we are looking for


  • Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
    • Able to represent Mitie effectively at both internal and external meetings
    • Leads by example in all role activities
    • Good Commercial understanding of controlling budgets and targets
    • Good management skills with the ability to demonstrate proven engagement on a site based team
    • Good communication skills in both written and spoken form
    • Excellent customer focus
    • Being the Front-line team's key point of contact and ensuring the cleaning operations team strives for and exceeds expectations on service excellence through first-class management, customer focus and measured feedback, training and development

    Drive for Results
  • To ensure that Mitie Cleaning reacts efficiently and effectively in line with SLA and KPI's across the centre

Leadership Behaviours


  • To line manage an operational site based team and communicate with other COM's and ESM's across the portfolio to ensure consistency of delivery
    • To drive a culture of high-quality customer excellence including:
    • Leading by example
    • Smart and professional in appearance and manner
    • Client-focused – seeking to resolve client problems through Mitie solutions
    • Proactively keeping in mind service delivery, not solely been task-focused
    • Driving a ‘fix it first-time' culture
    • Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team

Influencing and building effective relationships


  • Foster and develop effective relationships with clients, internal stakeholders, employees and other Mitie colleagues
    • Co-ordinate direct and subcontract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve

Decision Making


  • To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review
    • To successfully deliver within material and hours budgets and monitor planned and reactive workstreams. With accountability for ensuring that billing requests are submitted in a timely manner & planned tasks are adhered to.
    • To assist with the development of the Mitie One Team ethos
#J-18808-Ljbffr
  • Cleaning Operative

    1 month ago


    Birmingham, United Kingdom FNC Cleaning Services Full time

    Job Title: Cleaner **Duties**: - Perform general cleaning tasks to maintain cleanliness and hygiene in assigned areas - Sweep, mop, and vacuum floors - Dust and wipe down surfaces - Empty trash bins and replace liners - Clean and sanitize restrooms - Refill soap dispensers and paper products as needed - Clean windows, mirrors, and glass surfaces - Follow...

  • Cleaning Operative

    1 month ago


    Birmingham, United Kingdom Churchill Contract Services Full time

    Cleaning Operative required to work at Schaeffler, site located at Fort Dunlop, Birmingham, B24 9FD. Position is Monday to Friday 2 hours per day between the hours of 4.45pm - 6.45pm. Position is temporary covering long term sickness. Cleaning experience is required, however full specification training will be given. Duties include general cleaning tasks:...

  • Cleaning Operative

    4 weeks ago


    Birmingham, United Kingdom Churchill Contract Services Full time

    Cleaning operative required to work on West Midlands Ambulance Service site located at Gravelly Industrial Park. Position is Saturday and Sunday 2 hours per day 9am - 11am. Cleaning experience is required, however full specification training will be given. Duties include general cleaning tasks: mopping, sweeping, vacuuming, dusting, emptying bins, cleaning...

  • Cleaning Operative

    4 weeks ago


    Birmingham, United Kingdom Churchill Contract Services Full time

    Cleaning operative required to work on West Midlands Ambulance Service site located at Hollymoor Way, Rubery, Birmingham, B31 5HE. Position is Saturday and Sunday 4 hours per day between the hours of 8am - 12noon. Duties include general cleaning tasks: mopping, sweeping, vacuuming, dusting, emptying bins, cleaning of toilets, kitchen, restroom,...

  • Cleaning Operative

    4 weeks ago


    Birmingham, United Kingdom Churchill Contract Services Full time

    Cleaning operative required to work on West Midlands Ambulance Service site located at Tay Road, Frankley Industrial Park, Birmingham, B45 0LD. Position is Saturday and Sunday 4 hours per day between the hours of 8am - 12noon. Duties include general cleaning tasks: mopping, sweeping, vacuuming, dusting, emptying bins, cleaning of toilets, kitchen, restroom,...

  • Cleaning Supervisor

    3 days ago


    Birmingham, United Kingdom Ideal Cleaning Services Limited Full time

    **Ideal Cleaning Services Limited are a family run contract cleaning company established in 1946. **We are looking for someone to work as a cleaning supervisor in the B30 3ES area of Kings Norton. Cleaning and supervisory experience is necessary and experience of cleaning to an NHS standard would be beneficial, with any additional training given. Duties...


  • Birmingham, United Kingdom bespoke Cleaning Services Ltd Full time

    bespoke Cleaning Services is recruiting for a Contract Supervisor on a part time basis. **Shift and Hours**: - Monday - Friday - 3.30pm - 6.30pm - 15 Hrs per week - £11.00 per hour In return the contract supervisor will receive an attractive hourly rate of £11.00 per hour, company pension, onsite parking, friendly happy environment and working with a...

  • Cleaning Operative

    2 weeks ago


    Birmingham, United Kingdom South and Central Cleaning Services Full time

    Cleaning staff good customer service skills must drive - fuel allowance 20-24 hrs per week permanent contract over time available **Job Types**: Part-time, Permanent, Fixed term contract, Apprenticeship Part-time hours: 20-24 per week **Salary**: From £11.00 per hour **Benefits**: - Company pension - Free or subsidised travel Schedule: - Day...

  • Cleaning Operative

    1 week ago


    Birmingham, United Kingdom South and Central Cleaning Services Full time

    Cleaning staff good customer service skills must drive - fuel allowance 20-24 hrs per week permanent contract over time available **Job Types**: Part-time, Permanent, Fixed term contract, Apprenticeship Part-time hours: 20-24 per week **Salary**: From £11.00 per hour **Benefits**: - Company pension - Flexitime - Free or subsidised...

  • Cleaning Operative

    1 month ago


    Birmingham, United Kingdom South and Central Cleaning Services Full time

    We are recruiting Cleaning staff September 16-20 hrs a week Drivers preferred Must be professional and experienced Also self employed staff starting at £10.50 per hour South and Central Cleaning Services **Job Types**: Part-time, Permanent, Fixed term contract, Freelance **Salary**: From £11.00 per hour Schedule: - Day shift - Monday to Friday -...


  • Birmingham, United Kingdom Genie Cleaning Services Ltd Full time

    **Responsibilities**: - Supervise and train cleaning staff, including assigning tasks and monitoring their performance. - Ensure that all areas of the facility are cleaned and maintained to the highest standards. - Develop and implement cleaning schedules and procedures. - Inspect work areas regularly to identify areas that require additional attention or...


  • Birmingham, United Kingdom Genie Cleaning Services Ltd Full time

    **Responsibilities**: - Supervise and train cleaning staff, including assigning tasks and monitoring their performance. - Ensure that all areas of the facility are cleaned and maintained to the highest standards. - Develop and implement cleaning schedules and procedures. - Inspect work areas regularly to identify areas that require additional attention or...


  • Birmingham, United Kingdom Genie Cleaning Services Ltd Full time

    **Job Description - Area Mobile Cleaning Supervisor** Genie Cleaning Services are looking to employ an enthusiastic Mobile Cleaning Supervisor to be based throughout Tamworth, Warwickshire and Birmingham. Their will be no more than an hours travel time to contracts. Our head office is in Aldridge and we have contracts all over Birmingham and surrounding...


  • Birmingham, United Kingdom Genie Cleaning Services Ltd Full time

    **Job Description - Area Mobile Cleaning Supervisor** Genie Cleaning Services are looking to employ an enthusiastic Mobile Cleaning Supervisor to be based throughout Birmingham and the surrounding areas. Their will be no more than an hours travel time to contracts. Our head office is in Aldridge and we have contracts all over Birmingham and surrounding...

  • Cleaning Operative

    4 weeks ago


    Birmingham, United Kingdom Churchill Contract Services Full time

    Overview: We are seeking a dedicated Cleaner to join our team at RICS Birmingham. Position is Monday to Friday 10.30am - 3pm. As a Cleaner, you will be responsible for maintaining cleanliness and tidiness in various areas. This is an important role in ensuring a safe and pleasant environment for our customers and employees. **Duties**: - Perform general...

  • Cleaning Operative

    1 month ago


    Birmingham, United Kingdom South and Central Cleaning Services Full time

    We are recruiting Cleaning staff 16-24 hrs a week Drivers preferred - fuel allowance given Must be professional and experienced Also self employed staff starting at £11.50 per hour SOUTH BIRMINGHAM ONLY APPLY **Job Types**: Full-time, Part-time, Permanent, Fixed term contract, Freelance Pay: From £11.50 per hour Expected hours: 24 per...

  • Cleaning Operative

    1 month ago


    Birmingham, United Kingdom Churchill Contract Services Full time

    Cleaning Operative required to work at Oasis Academy School. Position is Monday to Friday afternoons 2.5 hours per day 3.30pm - 6pm. Cleaning experience of a school environment is required, however full specification training will be given. Duties include general cleaning tasks: mopping, sweeping, vacuuming, dusting, emptying bins, cleaning of toilets,...


  • Birmingham, United Kingdom Bell Cleaning Services Full time

    Cleaners required to work as part of a team in the Birmingham area. Working hours will be Monday - Friday 8.00am-4pm £12.50 per hour Company van and Uniform will be provided. No experience necessary as full training will be provided. **Full clean drivers licence required** **CSCS card required but can be obtained upon succession of employment...


  • Birmingham, United Kingdom RCB Cleaning Solutions Full time

    RCB Cleaning & Support Services are currently recruiting for a weekday cleaning Operative to be based in the B37 7HE area. This is permanent role working Monday till Friday. Working Hours: 10:00AM-12:00PM Mon to Fri, hours are flexible The responsibilities include, vacuuming, mopping, dusting, cleaning of kitchens and canteen areas, cleaning of washroom...

  • Cleaning Operative

    4 weeks ago


    Birmingham, United Kingdom Sparkle Cleaning (Solihull) Full time

    Do you want to work for a company that cares about its people; a company where you are part of the family, not just a payroll number? If the answer is yes then keep reading. We want to be the best employer in our industry and create a fun and rewarding work environment for our talented people. That's why at Sparkle Cleaning (Solihull), we reward all of our...