Technical Project Manager

4 days ago

United Kingdom GradBay Full time

The Business

A cloud-based employee health platform specifically designed to help organisations successfully manage, monitor and take appropriate action to support employee health and wellbeing. The company is in an exciting period of growth. This is a great opportunity to join an evolving, fast paced software organisation.

The company is in an exciting period of growth. This is a great opportunity to join an evolving, fast paced software organisation. We are seeking a strong candidate that will play a key role in a vitally important area of our business going forward.

The Job

This is a fresh role within the business due to rapid growth and demand making it an exciting time to be joining the company.

You will be trained on how the platform adds value to customers and become an expert in how businesses implement the system to work for their business.

You will work with the Project Manager to identify customer’s implementation requirements, translate the requirements into a proposed solution and manage the implementation through to completion.

Build confidence in the system by demonstrating understanding of business

challenges and proposing more efficient implementation options. Build customer knowledge in the system by delivering training and providing coaching/guidance

when required.

Job Responsibilities:

  • Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
  • Understand the customers’ business processes and operational challenges and translate this into a proposed solution.
  • Document and agree requirements for system triggers, custom export/reports or development work.
  • Work with the relevant teams to ensure these are delivered on time and as expected.
  • Work with the Project Manager to detail the implementation project plan and expected delivery effort e.g. System configuration, including setup of customer environments, configuration of user permissions, creation of templates including online forms, email, SMS and Word using HTML, CSS and AngularJS.
  • Importing of employee, organisation or case related data into the system
  • Deliver or oversee the delivery of the required implementation.
  • Ensure the implementation is tested and meets the customers’ requirements.
  • Escalate any risks or issues to the delivery to the Project Manager and Technical Delivery Lead.
  • Hand over completed delivery to the Support team as appropriate.
  • Offer coaching and guidance to other Technical Delivery Consultants as required.

Candidate Requirements

  • Analytical and logically minded.
  • Problem solving skills.
  • Must have relatively good IT understanding.
  • Good email etiquette
  • Diligence and attention to detail to ensure work is delivered to a high standard.
  • Good time management skills with the ability to deliver to a deadline.
  • Able to communicate clearly, confident in asking questions and raising issues as they occur.
  • Confident to challenge or put forward alternative solutions or approaches.
  • Experience of using HTML and Visual Studio Code would be advantageous.
  • An understanding of and/or experience of using JavaScript.
  • Experience of using Word such as creating documents with tables, mail merge skills would be beneficial.

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