Membership, and CRM Director
2 weeks ago
Membership(Subcription) and CRM Director Location: London (Hybrid) 4 days office-based. Salary: Up to £120,000, plus bonus and benefits About the Brand Fella & Jones are delighted to be working with a high-growth, supplement and lifestyle brand that is transforming the global wellness and beauty space. Built on innovation, science, and luxury positioning, this brand has quickly become one of the most talked-about names in the industry, with products that consistently generate international demand and a loyal following. The Role As Director of CRM, Subscription & Loyalty, you will have full ownership of CRM strategies and the subscription business, responsible for driving Monthly Recurring Revenue (MRR), optimising retention, and maximising customer lifetime value. This is a strategic yet executional leadership role in which subscriptions are treated as a core sales channel. You will lead CRM strategy end-to-end,spanning acquisition, engagement, retention, and win-back, whilst working closely with senior stakeholders across eCommerce, Brand, and Customer Experience. Reporting directly to the Chief Commercial Officer, this role offers the chance to make a significant impact on one of the most compelling growth journeys in wellness today. Key Responsibilities Take full ownership of the subscription P&L, forecasting, delivering and growing MRR Lead the CRM function, setting strategy across acquisition, lifecycle marketing and loyalty initiatives Collaborate with eCommerce, Brand and CX to optimise customer journeys and messaging for subscription growth Leverage data and analytics to forecast churn, improve retention and identify upsell and cross-sell opportunities Champion a test-and-learn culture across subscriptions, bundling, membership benefits and advocacy programmes Build, inspire and lead a high-performing team across CRM, Retention and Membership What We Are Looking For A proven track record of scaling subscription-native consumer brands, ideally within cosmetics, supplements, food, wellness or lifestyle Strong commercial accountability, with experience of owning revenue targets and treating subscription as a growth channel Deep CRM expertise, covering lifecycle marketing, segmentation, automation and testing Technical fluency across CRM and subscription platforms, alongside strong data literacy A customer-focused leader with experience in premium or luxury environments An inspiring people manager who can foster and embed a high-performance culture What's on Offer Competitive salary Hybrid London working model, with international growth exposure Direct commercial influence, with a seat at the leadership table The opportunity to join a high-growth, innovation-led brand with a truly global footprint An opportunity to work in the industry's most innovative businesses, which offer progression and scope. We would love to hear from you at Fella & Jones
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Membership, and CRM Director
6 days ago
London Area, United Kingdom Fella and Jones Full time £120,000 per yearMembership(Subcription) and CRM DirectorLocation:London (Hybrid) 4 days office-based.Salary:Up to £120,000, plus bonus and benefitsAbout the BrandFella & Jones are delighted to be working with a high-growth, supplement and lifestyle brand that is transforming the global wellness and beauty space. Built on innovation, science, and luxury positioning, this...
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Membership Director
3 days ago
London, United Kingdom Membership Bespoke Full timeInterim Director of Membership Transforming Member Value • Driving Strategic Insight • Leading Organisational Impact Interim Leadership | Membership | Strategy | Public Sector Are you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a nationally influential membership body, is...
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Membership Director
3 days ago
London, United Kingdom Membership Bespoke Full timeInterim Director of Membership Transforming Member Value • Driving Strategic Insight • Leading Organisational Impact Interim Leadership | Membership | Strategy | National Influence Are you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a respected national membership...
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Membership Director
3 days ago
London, United Kingdom Membership Bespoke Full timeInterim Director of MembershipTransforming Member Value • Driving Strategic Insight • Leading Organisational ImpactInterim Leadership | Membership | Strategy | National InfluenceAre you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a respected national membership...
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Membership Director
4 days ago
London Area, United Kingdom Membership Bespoke Full timeInterim Director of Membership Transforming Member Value • Driving Strategic Insight • Leading Organisational Impact Interim Leadership | Membership | Strategy | Public Sector Are you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a nationally influential membership body, is...
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Membership Director
5 days ago
London Area, United Kingdom Membership Bespoke Full timeInterim Director of MembershipTransforming Member Value • Driving Strategic Insight • Leading Organisational ImpactInterim Leadership | Membership | Strategy | Public SectorAre you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a nationally influential membership body, is...
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Membership Director
3 days ago
London Area, United Kingdom Membership Bespoke Full timeInterim Director of MembershipTransforming Member Value • Driving Strategic Insight • Leading Organisational ImpactInterim Leadership | Membership | Strategy | National InfluenceAre you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a respected national membership...
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Membership Director
5 days ago
London Area, United Kingdom Membership Bespoke Full time £70,000 - £90,000 per yearInterim Director of MembershipTransforming Member Value • Driving Strategic Insight • Leading Organisational ImpactInterim Leadership | Membership | Strategy | Public SectorAre you a strategic, forward-thinking leader with a passion for championing members and shaping organisational direction? Our client, a nationally influential membership body, is...
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Membership Director
2 weeks ago
London, United Kingdom Membership Bespoke Full timeDirector of Member Relations (FTC 9–12 Months Maternity Cover) Location: London (Hybrid) | Salary: Up to £125K We are recruiting on behalf of a leading membership organisation for an experienced Director of Member Relations to cover a 9–12 month maternity leave. This is a senior leadership role responsible for driving member engagement, retention and...
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Membership Director
4 weeks ago
London, United Kingdom Membership Bespoke Full timeDirector of Member Relations (FTC 9–12 Months Maternity Cover)Location: London (Hybrid) | Salary: Up to £125KWe are recruiting on behalf of a leading membership organisation for an experienced Director of Member Relations to cover a 9–12 month maternity leave. This is a senior leadership role responsible for driving member engagement, retention and...
