Head of Risk and Business Performance

1 month ago


London, United Kingdom Edelman Full time

As the EMEA Crisis Lead, you will be responsible for leading and growing the Crisis & Riskoffering, which is part of Edelman’s Corporate practice. Reporting to the Head of Global Crisis & Risk, your role will involve new business development, overseeing and developing Edelman’s IP related to crisis communications, providing strategic counsel to both clients and peers, developing crisis management protocols, delivering training and coaching to C-suite clientsand leading aregional team of crisis communications experts. Serve as the primary leader and visionary for the EMEA crisis management offering, setting strategic goals, and driving the overall direction of the group in coordination with the wider Global Crisis & Risk team.
Collaborate with executive leadership to integrate crisis management initiatives into the company's broader business strategies.
Raise the profile of Edelman’s Crisis & Risk capabilities in the region.
Work with Edelman Smithfield (financial) and EGA (Public Affairs) to find ways to grow business together across these disciplines.
Lead high-level crisis management engagements for key clients, ensuring effective communication, risk assessment, and reputation management.
Develop and deliver training, simulation and coaching programs for clients at a senior level.
Foster long-term relationships with clients, proactively identifying potential risks and developing crisis response plans tailored to their organizations.
Identify ways to grow long-term Reputation & Risk partnerships with brands that have begun as Crisis assignments.
Provide senior counsel to clients and be able to work and think in a multiple-stakeholder environment.
Advise on messaging, media relations, and digital communications strategies to effectively manage and mitigate the impact of crises.
Develop and incorporate AI capabilities into the team to strengthen and deepen the quality of work we can provide our clients.
Drive capability growth and business growth strategies
Ensure constant professional development of team, consistently holding self and team accountable for behavior and performance
Establish sense of Crisis community and ongoing knowledge sharing
Business Development and Thought Leadership:
Actively contribute to business development efforts, collaborating with the regions to identify and pursue new crisis management opportunities.
Bachelor's degree in public relations, communications, journalism, or a related field (Master's degree preferred).
Extensive experience (15+ years) in crisis communications and reputation management, with a focus on EMEA crisis response.
Strong strategic thinking and analytical skills, with the ability to anticipate risks, develop proactive crisis plans, and make critical decisions under pressure.
Experienced in coaching and training senior leadership teams
Deep knowledge of crisis communication tools, social media platforms, and digital communication strategies.
Demonstrated experience in business development, including client acquisition and relationship management.
Recognized industry expert with a strong network and involvement in professional organizations.
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. the Holmes Report’s 2018 Global Digital Agency of the Year; Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
Click here to view a short video about life at Edelman.
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