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Hospitality Supervisor
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Job Title: Hospitality Supervisor Location: Blackheath, London, SE3 0PW Salary: £14.54 an hour Job Type: Permanent, Full time, 37.5 hours per week About Morden College: Morden College is a charity dedicated to enabling a life-lived independence for the older people they provide homes for, through life, as they grow older. Morden College has enriched the lives of its residents as well as their families, over the last 300 years. The Charity's core purpose is to provide older people who are in need with a home for life within its beautiful grounds, with amazing facilities and surrounded by its caring people, who work tirelessly to provide the highest quality of care. Our most valuable resource are the people within Morden College; they provide the supportive, caring and inclusive environment both for colleagues and for our Residents. Our Culture encourages and supports creativity, celebrates our differences and the similarities that draw us together as a community and promote the highest standards of individual behaviour and accountability in everything we do. Our 60 seat Café is located within the John Morden Centre, which is an award winning vibrant space where people meet, eat, take part in events, develop and enjoy a variety of interesting hobbies. About the Role: To ensure that the Hospitality Service and Events across Morden College sites is of the highest standard in terms of customer service and quality, with exceptional attention to detail and professionalism to enhance the dining experience. Key Responsibilities and Accountabilities:
- To deliver a superior hospitality service that ensures *customer delight by promoting high levels of food service and an excellent dining experience
- To lead by setting a personal example
- To organise, co-ordinate and supervise the FOH team, ensuring maximum efficiency, including scheduling of staff for shifts and forecasting rotas, inhouse training new and current employees on proper customer service practises.
- To liaise with colleagues, residents and event organisers as appropriate, to collect, collate and share information and in every respect to communicate in a fashion that allows for the successful delivery of hospitality, food services and events.
- To manage food and beverage provision for meetings, training and all events.
- To work closely with the Catering Manager, Chef Supervisor, Lead Bartender and colleagues across all departments in all aspects of the Hospitality service.
- To ensure compliance with all applicable legislation and with Morden College policies, procedures and standards, and to maintain appropriate records.
- To process time sheets, annual leave, appraisals and invoices, and to order and secure stock and maintain a robust stock-control system.
- To organise for the transport of staff and goods as appropriate.
- To maintain relevant and appropriate cleaning schedules for the postholder's areas of responsibility and ensure they are adhered to and completed
- To develop and maintain documented Standards Manuals for food services and for events.
- To support and promote any service delivery programme the College may adopt.
- Food Safety Level 2
- Minimum two years food and events service experience
- Food service styles
- Rooms layouts
- GCSE standard English and Mathematics
- IT Skills
- NVQ/C&G Hospitality Management (Desirable)
- Customer Service Training (Desirable)
- Experience in working with older people (Desirable)
- Supervisory experience (Desirable)
- Knowledge of licencing laws (Desirable)
- Knowledge about wines (Desirable)
- Current UK driving licence holder with maximum 3 points (Desirable)
