Specjalista ds. Analiz Procesów Biznesowych

4 weeks ago


London, United Kingdom DROOL Full time

About Drool
DROOL is building the go-to online destination for contemporary art prints - a place to explore and shop unique curated artworks that are created by up-and-coming creatives.
With community at our core, we are building a creative movement that's driven by self-expression and the empowerment that people should create spaces that represent their style and personality.
We are growing rapidly, profitably and we are backed by a US Venture Capital firm that has considerable domain expertise and confidence in us growing to £100m+ revenue in the next 3-5 years.
Role Summary
The Operations Analyst at DROOL will report directly to the Head of Business Operations. This role involves a blend of data & strategic analysis, process optimisation, and project management. The Operations Analyst will be instrumental in enhancing operational efficiencies, supporting growth initiatives, and ensuring the seamless execution and alignment of our operations with our overarching company goals.
You join a small team, in a creative environment at an exciting rapid growth phase where you'll have the opportunity to work across all areas of a growing business.
Responsibilities
KPI Reporting: Regularly analyse and report key performance indicators to track business health and performance, making recommendations for improvements
Digital Merchandising: Optimise our digital merchandising strategies to ensure we always have the right product at the right price shown to the right person at the right time driving conversion rate through;
Artwork Performance Monitoring and Reporting
Artwork Assortment Analysis
Category List Optimisation
Navigation and Search Optimisation
Pricing Strategy and Promotions
Process Optimisation: Work with the rest of the team to understand internal and customer facing operational pain points in order to design and build solutions to improve efficiencies including;
Implementing and refining customer service automation processes
Optimising artist & artwork onboarding processes
Oversee customer review initiatives to maximise review responses
Logistics Management: Work with internal and external suppliers to ensure prompt and efficient supply chain and customer delivery logistics to maximise customer satisfaction;
Manage communications with key logistics suppliers and review their performance to ensure a fast and effective supply chain
Ensure customers are kept informed with any delivery delays or deadlines during seasonal periods
Support with the logistics of sourcing new product categories
~ Ad Hoc Growth Projects: There will also be the opportunity to get stuck into other ad hoc growth initiatives across the business based on both business priorities and your own interest areas for personal development

Requirements
You are excited by the prospect of joining a small team at a rapidly growing startup
You are proactive and have a strong growth mindset
You have a strong Bachelor's degree in a technical field or equivalent practical experience
You have 1-2 years of experience in operations or business analysis, preferably in an e-commerce or tech-driven environment
You are highly proficient in data analysis with very strong Excel/Google Sheets skills
SQL / Business Intelligence software experience and an understanding of relational databases is preferred but not required
You have great communication and organisational skills
Experience with Shopify, Airtable, Gorgias & Zapier are desirable but not required
Benefits
~ Competitive salary based on experience
~25 days holiday + your birthday + a duvet day + bank holidays
~ Hybrid working (3 days per week in our Shoreditch Office)
~ Opportunities for professional growth and development
~ A creative and supportive work environment
~ Employee discounts on art prints

HIRING MANAGER ON ANNAUL LEAVE
APPLICANTS WILL HEAR BACK WEEK COMMENCING 3rd JUNE #J-18808-Ljbffr



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