(Senior) Value Creation Manager

2 weeks ago

London, United Kingdom Stuart Full time

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 550+ employees with 90+ nationalities working across France , Italy , Poland , Portugal , Spain and the U.K.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

The role

We are currently looking fora (Senior) Value Creation Manager based in London or Paris to be part of the Value Creation team.

This role will lead high-impact projects for Stuart by collaborating with cross-functional stakeholders across the company to:

(i) assess and define the target model for all revenue-related projects (i.e. the end solution)

(ii) lead the implementation of what has been designed.

You will join the Strategy & planning team and will report to Marie-Joe Salloum based in London, Head of Value Creation.

What will I be doing?

- Lead and/or support global value creation projects, in general but not limited to topics identified by EXCO as revenue-generating projects (example of topics prioritised at this stage are SLO definition and SLA standardisation)

- Support the definition and implementation of Stuart’s approach to service level objective setting across all client tiers and across all countries, in both high and low density areas

- Lead the standardisation of the SLA project across all markets, with the aim to provide a standardised “catalog” mainly to commercial teams and define a governance framework for the escalation of exceptional cases which are not in line with the standards defined

- For all these projects, lead the assessment phase to define the Target model for Stuart (i.e. alignment on the end solution Stuart wants to achieve) and then lead the implementation of such target to make it happen

- Collaborate closely with internal stakeholders and functions (Tech, Commercial, Operations) by setting the right project management structure, depending on the project and topic

Act as the link between all stakeholders involved and as the POC for Stuart on these projects.

- Track the value / performance of such initiatives and amend accordingly

What do we need from you?

- 5+ years of experience with commercial projects, project management or program management prior roles or prior consulting experience.

- Ability to think strategically to solve complex problems.

- Ability to influence senior stakeholders across markets and functions.

- Effective leadership skills with demonstrated ability to drive impact and embark a cross-functional team on the journey.

- Excellent communication and stakeholder management skills.

- Excellent attention to detail and willingness to pitch in when necessary.

- Attitude: flexibility, open for new challenges, comfortable with change and navigating ambiguity.

- Previous exposure to commercial and SLA is a big plus.

- Fluency in English required.

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you

Want to learn more about us? Visit

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