Channel Partner Support Rep, II

1 month ago

Preston Lancashire, United Kingdom Zebra Full time

Remote Work: Hybrid

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilized to conduct business with Zebra. The position is responsible for handling all inquiries and supports training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Responsibilities:
  • Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
  • Collaborate with other internal teams to ensure non program related inquiries are directed/resolved as appropriate.
  • Proactively engage partners to ensure annual compliance completed
  • Works with partners to on- and off-board and understand the PartnerConnect program
  • Assist partners with a variety of tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account set up, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway log in issues experienced by partners.
  • New partner application vetting, processing, onboarding.
  • Works to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution
  • Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
  • Active participation in system testing
  • Reporting, management and delivery of ongoing program requirements
Qualifications:

Preferred Education: BA/BS degree in relatable field or equivalent work experience.

Preferred Work Experience (years): 1-2 years of experience in customer support and administration.

Key Skills and Competencies:

  • Team player
  • Action oriented
  • Customer focused
  • Results driven
  • Strong problem solving
  • Excellent time and task management
  • CRM/PRM knowledge
  • Excel/PowerPoint/Salesforce
  • Channel program administration
  • Awareness of regional and cultural differences
  • Excellent written/verbal communications
  • Calm and confident telephone manner
  • Multitasking abilities
  • Attention to detail and accuracy a must

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.

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