Senior Building Operations Specialist

3 weeks ago

Nottingham, United Kingdom Capital One (Europe) plc Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireOperations Change Management Specialist About the role
We’re looking for a motivated Senior Associate with great project delivery, change management and communication skills to help manage our Operations Change Management and governance processes. This role will be responsible for the day-to-day oversight of the Operations Change Management process and governance forums which support the Head of Operations UK and Operations leadership team to govern the department. As well as this you will also have the opportunity to help problem solve on the more complex changes, stepping in to support strategic priorities and specific events/ issues/ as required on an ad hoc basis.
You will be pivotal in maintaining strong engagement with both the Change Management process and Operations governance, as well as building a strong network across the business and ensuring that our high standards are met on a consistent basis.
Oversee the day-to-day running of the Operations Change Management process, supporting associates in Operations and the wider business as needed throughout the end-to-end change process.
Providing regular updates to senior management, both in Operations and across our partners, on the change schedule and key status updates, risks and issues which require their attention.
Tracking benefits realisation of changes to the Operation, ensuring that benefits and improvements committed to by projects are fully realised.
Work with the right people across the business and your wider Operational team to implement these improvements.
Lead on changes and improvements to Operations governance to help the Operations Leadership team to effectively run the department and discharge their responsibilities.
You will be comfortable to work with multiple stakeholders, including those at Senior Leadership team level in Operations and the wider business.
Good stakeholder management skills, building and maintaining strong relationships across the business to support the effectiveness of Operations governance and processes.
Good judgement, knowing when to step in and when blockers need escalating to management. This is a permanent position and can be based in our Nottingham offices.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
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